Ludmila Basso

Product Owner (Manager)

Sao Paulo, State of Sao Paulo, Brazil

Professional Overview
Ludmila Basso is an experienced Product Owner and Manager with a strong track record of driving operational excellence and process improvements within the financial services industry. With a diverse background spanning engineering, operations, and product management, she brings a unique blend of technical expertise and business acumen to her current role.

Experience Summary

Current Role
As the Product Owner (Manager) at GM Financial, Ludmila is responsible for defining and executing the product roadmap, collaborating with cross-functional teams to deliver innovative solutions, and driving continuous improvement across the organization. In this role, she has successfully implemented agile methodologies, streamlined product development processes, and fostered a culture of innovation and customer-centricity.

Career Progression
Prior to her current position, Ludmila held various leadership roles within GM Financial, including Operational Excellence Manager and Process Excellence Specialist. She honed her skills in process optimization, lean methodologies, and change management, leading initiatives that resulted in significant operational efficiencies and cost savings. Ludmila also participated in the International Accelerated Development Program, where she gained invaluable experience in global business operations and cross-cultural collaboration.

Before joining GM Financial, Ludmila gained hands-on engineering experience as a Process Engineer and through an Engineering Graduate Program at AmstedMaxion, as well as an internship at Groupe PSA.

Academic Background
Ludmila holds a Bachelor's degree in Mechanical Engineering, with a specialization in Process Engineering. Her academic achievements showcase her strong analytical and problem-solving capabilities, as well as her dedication to continuous learning and professional development.

Areas of Expertise

• Product management and agile methodologies

• Operational excellence and process optimization

• Data-driven decision making and analytics

• Cross-functional collaboration and stakeholder management

• Change management and organizational transformation

Professional Impact
During her tenure as Operational Excellence Manager, Ludmila led a team of process improvement specialists in driving significant cost savings and productivity gains for GM Financial. She spearheaded the implementation of lean Six Sigma practices, resulting in a 20% reduction in processing times and a 15% increase in customer satisfaction scores.

As a Product Owner, Ludmila has been instrumental in the successful launch of several innovative digital solutions, enhancing the customer experience and streamlining internal operations. Her ability to translate business requirements into technical specifications, and her strong partnerships with IT and development teams, have been key to the company's digital transformation initiatives.

Conclusion
Ludmila Basso is a versatile and accomplished professional who has honed her expertise in product management, operational excellence, and process improvement over the course of her career. With a proven track record of driving measurable business impact, she is poised to continue making significant contributions to the success of GM Financial and the broader financial services industry.