Professional Overview

Lukman Abas is a seasoned Technical Support Specialist with a strong background in IT, currently based in Malaysia. He specializes in providing top-notch technical support, with a focus on delivering exceptional customer experiences. His key expertise areas include technical troubleshooting, system engineering, and IT support.

Experience Summary

Current Role

Lukman Abas is currently working as a Technical Support Specialist at Concentrix, a position he has held since November 2016. In this role, he is responsible for resolving technical issues, providing support to clients, and ensuring seamless operations. Although specific achievements are not available, his tenure in this position demonstrates his capabilities in maintaining high levels of customer satisfaction and technical proficiency.

Career Progression

Prior to his current role, Lukman worked as a System Engineer at Suitelab Technology Sdn Bhd from April 2014 to October 2016. This experience likely honed his technical skills, particularly in system engineering and support. His career trajectory shows a progression from system engineering to technical support, indicating a growth towards more customer-centric roles.

Academic Background

Lukman Abas holds a diploma in IT in Information Technology from Multimedia University, which he completed between 2009 and 2012. This educational background provides him with a solid foundation in IT principles and practices.

Areas of Expertise

While specific details on his technical competencies and leadership capabilities are not provided, his experience suggests proficiency in technical support, system engineering, and possibly project management. His ability to work in customer-facing roles indicates strong communication and interpersonal skills.

Professional Impact

Although specific projects or initiatives are not mentioned, Lukman's role at Concentrix and his previous experience at Suitelab Technology Sdn Bhd contribute to the IT industry's growth and development in Malaysia.

Conclusion

Lukman Abas is a dedicated technical support professional with a background in system engineering and a strong educational foundation in IT. His professional trajectory shows growth and a focus on customer support, with current efforts aimed at delivering high-quality technical support services. With his experience and skills, he brings value through his technical expertise and commitment to excellent customer service.