Professional Summary

Professional Overview

Lynn Kearns is an experienced leader in customer success and scheduling operations, currently serving as the Director of Customer Success & Scheduling at JSI Store Fixtures. With a strong background in the retail industry, she specializes in optimizing customer experiences, streamlining scheduling processes, and driving operational efficiencies.

Experience Summary

Current Role

As the Director of Customer Success & Scheduling at JSI Store Fixtures, Lynn is responsible for overseeing all aspects of customer service and scheduling operations. In this role, she has implemented innovative strategies to enhance customer satisfaction, improve scheduling efficiency, and maximize resource utilization. Her leadership has contributed to the company's ability to consistently deliver high-quality products and services to its clients.

Career Progression

Prior to her current position, Lynn held the role of Manager of Scheduling and Special Projects at JSI Store Fixtures, where she demonstrated her expertise in project management and process improvement. She also served as the Customer Service Manager for the organization, where she played a pivotal role in building strong customer relationships and driving operational excellence.

Academic Background

Lynn holds a Bachelor's degree in Business Administration from the University of Maine, where she graduated with distinction.

Areas of Expertise

• Customer service and support

• Scheduling and resource optimization

• Process improvement and operational efficiency

• Project management and strategic planning

• Team leadership and collaboration

Professional Impact

Under Lynn's leadership, the customer success and scheduling teams at JSI Store Fixtures have consistently exceeded customer satisfaction targets and achieved significant operational improvements. Her data-driven approach and strong problem-solving skills have enabled the company to enhance its responsiveness, reduce lead times, and maintain a competitive edge in the industry.

Conclusion

With her extensive experience in the retail industry and proven track record of driving customer-centric initiatives, Lynn Kearns is a valuable asset to JSI Store Fixtures. Her commitment to excellence and her ability to foster collaborative, high-performing teams positions her for continued success in her current and future roles.