Professional Summary
Professional Overview
Madhura Dasgupta is an experienced Training Manager with a strong background in talent acquisition and customer success. She currently oversees the training and development program at Gartner, a leading global research and advisory firm, where she is responsible for designing and implementing effective training initiatives to upskill and empower the organization's workforce.
Experience Summary
Current Role
As the Training Manager at Gartner, Madhura is instrumental in driving the company's learning and development strategy. She develops and delivers comprehensive training programs that cater to the diverse needs of Gartner's employees, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. Madhura's expertise in training and development has played a pivotal role in enhancing the organization's overall productivity and employee engagement.
Career Progression
Prior to her current role, Madhura held various positions within the talent acquisition domain, including Talent Acquisition Partner at Gartner and Talent Acquisition Specialist at GreyOrange and American Express. In these roles, she demonstrated exceptional talent for identifying and attracting top-caliber candidates, contributing to the growth and success of these organizations. Madhura also gained valuable experience as a Customer Success Manager at iimjobs.com, where she honed her skills in client relations and service delivery.
Academic Background
Madhura holds a Bachelor's degree in Human Resources Management, equipping her with a strong foundation in the principles and practices of human resources.
Areas of Expertise
Madhura's areas of expertise include training program design and implementation, employee development, talent acquisition, and customer relationship management. She possesses a deep understanding of the talent management landscape and is adept at aligning training initiatives with the strategic goals of the organization.
Professional Impact
Throughout her career, Madhura has made significant contributions to the organizations she has been a part of. As a Talent Acquisition Specialist, she consistently exceeded hiring targets and implemented innovative recruitment strategies that helped her employers attract top talent. In her role as a Customer Success Manager, Madhura's exceptional client service and problem-solving skills led to a high customer satisfaction rate and increased client retention.
Conclusion
Madhura Dasgupta is a versatile and accomplished professional with a proven track record of success in the fields of training, talent acquisition, and customer success. Her ability to align learning and development initiatives with business objectives, coupled with her strong interpersonal skills and strategic mindset, make her a valuable asset to any organization.
