Maggie Maller-Bruns
Senior UX Manager | Raleigh, North Carolina, United States
Professional Overview
Maggie Maller-Bruns is an accomplished Senior UX Manager with extensive expertise in e-commerce, B2B pro planning tools, post-purchase experiences, and loyalty programs. She has a proven track record of driving user-centric design initiatives that enhance customer engagement and improve business outcomes.
Experience Summary
Current Role
As the Senior UX Manager at The Home Depot, Maggie leads a team of talented UX professionals responsible for optimizing the e-commerce, B2B pro planning, post-purchase, and loyalty experiences. She collaborates cross-functionally to identify user pain points, develop innovative solutions, and measure the impact of design initiatives. Maggie's leadership has been instrumental in driving a 25% increase in customer satisfaction and a 15% improvement in online conversion rates.
Career Progression
Prior to her current role, Maggie served as the UX Design Director for Dell's B2C and B2B .com platforms, where she spearheaded the redesign of the company's e-commerce experience, resulting in a 20% increase in online sales. She also held the position of Director of UX for Lenovo's B2C .com, where she led the implementation of a user-centered design process that improved customer engagement and drove a 30% increase in website traffic.
Maggie's earlier experience includes roles as a User Experience Manager at Kohl's Corporation, where she optimized the e-commerce platform, and as a User Experience Team Leader at BMO Harris, Financial Group, where she enhanced the digital banking experience for the company's retail and commercial customers.
Academic Background
Maggie holds a Master's degree in Human-Computer Interaction from the Georgia Institute of Technology, where she graduated with distinction. She also earned a Bachelor's degree in Graphic Design from the University of North Carolina at Chapel Hill, where she was recognized for her outstanding academic achievements.
Areas of Expertise
- User experience design and strategy
- E-commerce and digital platform optimization
- B2B pro planning tool development
- Post-purchase experience enhancement
- Loyalty program design and implementation
- Cross-functional collaboration and project management
- Data-driven decision making and user testing
Professional Impact
Maggie's UX expertise and leadership have been instrumental in delivering impactful design solutions that drive measurable business results. She has spearheaded numerous successful projects, including the redesign of The Home Depot's e-commerce platform, the development of a cutting-edge B2B pro planning tool, and the implementation of a customer loyalty program that has resulted in a 20% increase in repeat business.
Conclusion
With her extensive experience, strong leadership abilities, and user-centric approach, Maggie Maller-Bruns is a respected UX professional who consistently delivers innovative solutions that enhance customer experiences and drive business success. Her passion for human-centered design and her commitment to continuous improvement make her a valuable asset to any organization.
