Mamta Thakkar

Patient Financial Services Representative

Professional Overview

Mamta Thakkar is a dedicated Patient Financial Services Representative with extensive experience in the healthcare industry. She possesses a strong background in patient financial management, medical billing, and customer service, enabling her to provide exceptional support to patients and ensure efficient financial operations.

Experience Summary

Current Roles

Patient Financial Service Representative, Optum (2021 - Present)

• Responsible for processing patient insurance claims, managing patient accounts, and resolving complex billing inquiries

• Collaborates with healthcare providers and insurance companies to ensure accurate and timely reimbursement

• Demonstrates a proactive approach to customer service, ensuring patients receive personalized attention and support

Patient Financial Services Representative, SSM Health (2020 - Present)

• Handles a wide range of patient financial tasks, including payment processing, account reconciliation, and financial counseling

• Develops strong relationships with patients, educating them on their financial responsibilities and exploring payment options

• Contributes to the optimization of financial workflows and the implementation of process improvements

Career Progression

Ophthalmic Assistant/Receptionist, Eye Associates Ltd. (2000 - 2011)

• Provided comprehensive administrative and clinical support in an ophthalmology practice

• Scheduled appointments, managed patient records, and assisted with medical procedures

• Demonstrated exceptional customer service skills and a deep understanding of the healthcare industry

Henna Artist, Henna Designs (1992 - 2010)

• Designed and applied intricate henna patterns for special events and cultural celebrations

• Developed a loyal customer base and earned a reputation for creativity and artistic talent

Academic Background

• High School Diploma, Jersey City High School

Areas of Expertise

• Patient financial management

• Medical billing and coding

• Insurance claims processing

• Customer service and client relations

• Healthcare administration and operations

Professional Impact

• Consistently recognized for outstanding customer service and patient satisfaction

• Collaborated with cross-functional teams to streamline financial workflows and improve operational efficiency

• Participated in the implementation of new billing software, contributing to a 15% reduction in billing errors

Conclusion

Mamta Thakkar is a seasoned Patient Financial Services Representative with a proven track record of delivering exceptional patient-centric care and contributing to the financial well-being of healthcare organizations. Her extensive industry knowledge, strong communication skills, and commitment to excellence make her a valuable asset to any healthcare team.