Manal Rezgai

Professional Summary

Manal Rezgai is an experienced governance, risk, and quality professional with a proven track record of driving improvements in healthcare organizations. As the Associate Director of Governance Risk and Quality at Babylon, she is responsible for overseeing the development and implementation of robust governance frameworks, managing enterprise-wide risk, and ensuring the delivery of high-quality services.

Professional Experience

Current Role

Associate Director of Governance Risk and Quality, Babylon (2022 - Present)

• Providing strategic leadership in establishing and maintaining effective governance structures, risk management processes, and quality assurance systems across the organization.

• Collaborating with cross-functional teams to identify, assess, and mitigate potential risks, ensuring the company's operations adhere to regulatory requirements and industry best practices.

• Spearheading the development and implementation of policies, procedures, and controls to strengthen the organization's overall governance and compliance posture.

• Driving continuous improvement initiatives to enhance the quality of patient-centric services and optimize operational efficiency.

Career Progression

Governance Lead, Babylon (2021 - 2022)

• Served as the acting governance lead, responsible for establishing and overseeing the organization's governance framework.

• Implemented robust risk management strategies and initiated process improvements to enhance operational resilience.

• Collaborated with stakeholders to foster a culture of transparency, accountability, and continuous improvement.

Customer Care Liaison Officer, Your Healthcare CIC (2017 - 2018)

• Managed customer inquiries and complaints, ensuring timely resolution and service recovery.

• Contributed to the development and implementation of customer-centric policies and procedures.

Walk-in Centre Manager and Governance Lead, Harrow Health CIC (2017)

• Oversaw the day-to-day operations of a walk-in healthcare center, ensuring the delivery of high-quality services.

• Implemented governance frameworks and risk management strategies to support organizational objectives.

Education

• Bachelor of Arts (BA) in Business Management, University of London

Areas of Expertise

• Governance and risk management

• Quality assurance and continuous improvement

• Regulatory compliance and stakeholder engagement

• Customer service and complaint resolution

• Healthcare operations and project management

Professional Impact

• Spearheaded the development and implementation of a comprehensive governance framework at Babylon, resulting in improved organizational resilience and enhanced compliance with industry regulations.

• Implemented risk management strategies that enabled the organization to proactively identify and mitigate potential threats, contributing to the company's overall operational and financial stability.

• Drove quality improvement initiatives that led to measurable enhancements in patient satisfaction and service delivery across the organization.

Conclusion

Manal Rezgai is a versatile governance, risk, and quality professional with a proven track record of driving organizational excellence in the healthcare sector. Her expertise in developing and implementing robust governance structures, managing enterprise-wide risk, and ensuring the delivery of high-quality services makes her a valuable asset to Babylon as it continues to expand its reach and impact in the digital healthcare landscape.