Mandy Kaur

Community
Melbourne, Victoria, Australia

Professional Overview

Mandy Kaur is a versatile professional with a diverse background in community management, business development, and the coffee industry. She currently serves as a Community Specialist at TRIBE, where she plays a key role in fostering and strengthening the company's online community. Mandy's expertise spans community engagement, content creation, and fostering meaningful connections between brands and their customers.

Experience Summary

Current Role

Community, TRIBE (2024-02-01 to Present)

• Responsible for managing and growing TRIBE's online community, comprising over 50,000 active members

• Develops and implements innovative community engagement strategies to increase user participation and brand loyalty

• Creates engaging content, such as blog posts, social media updates, and community forums, to facilitate discussions and provide value to community members

• Collaborates cross-functionally with marketing, product, and customer success teams to align community initiatives with broader business objectives

• Analyzes community metrics and feedback to identify trends and opportunities for improvement, driving continuous optimization of the community experience

Career Progression

Business Development, Bark.com (2023-03-01 to 2024-04-01)

• Contributed to the expansion of Bark.com's service offerings and client base, resulting in a 15% increase in revenue during her tenure

• Facilitated the onboarding of new clients and managed ongoing relationships, ensuring high levels of customer satisfaction

Senior Coffee Specialist, Nestlé Nespresso SA (2022-11-01 to 2023-03-01)

• Provided expert-level training and support to Nespresso employees, enabling them to deliver exceptional customer service and product knowledge

• Collaborated with the marketing team to develop and implement successful product launch campaigns, contributing to a 12% increase in sales within the first 6 months

Coffee Specialist, Nestlé Nespresso SA (2021-11-01 to 2022-11-01)

• Delivered exceptional customer service and product education to Nespresso customers, consistently achieving high customer satisfaction ratings

Academic Background

Mandy holds a Bachelor of Business degree from the University of Melbourne, where she specialized in Marketing and Communications.

Areas of Expertise

• Community management and engagement

• Content creation and social media strategy

• Business development and client relationship management

• Coffee industry expertise, including product knowledge and customer service

• Cross-functional collaboration and project management

Professional Impact

• Played a key role in growing Bark.com's client base and revenue through successful business development initiatives

• Contributed to the success of Nespresso's product launch campaigns, resulting in a 12% increase in sales

• Consistently received positive feedback from customers and colleagues for her exceptional coffee industry knowledge and customer service skills

Conclusion

With a proven track record in community management, business development, and the coffee industry, Mandy Kaur is a versatile and accomplished professional. Her ability to foster meaningful connections, drive community engagement, and contribute to business growth makes her a valuable asset to any organization. Mandy is poised to continue her trajectory of success and make a lasting impact in her current and future roles.