Professional Summary
Professional Overview
Manoj Paradkar is an accomplished customer success executive with a strong track record of driving growth and improving customer satisfaction for leading technology companies. As the VP of Customer Success at LeapXpert, he is responsible for overseeing the company's global customer success strategy, ensuring seamless client experiences, and maximizing the value delivered to clients.
Experience Summary
Current Role
In his current role as VP of Customer Success at LeapXpert, Manoj is responsible for leading the company's customer success team, developing and implementing strategies to enhance customer engagement, and driving measurable improvements in client satisfaction and retention. Under his leadership, the customer success organization has achieved significant milestones, including a 20% increase in customer retention and a 15% improvement in net promoter score.
Career Progression
Prior to joining LeapXpert, Manoj held various senior leadership positions in the cloud communications and advanced services industry. As the Director of Advanced Services, APAC at Arkadin and the Director Advanced Services, Cloud Communications APAC at NTT, he was instrumental in driving the expansion of the companies' service offerings and implementing innovative customer success initiatives. Earlier in his career, Manoj served as the Head of Transition and Transformation, AMEA at BT, where he led large-scale technology transformation projects and established a reputation for delivering complex solutions with exceptional customer satisfaction.
Academic Background
Manoj holds a Bachelor's degree in Electronics and Telecommunications Engineering from the University of Pune, India. He has also completed additional executive education programs in customer experience management and strategic leadership.
Areas of Expertise
- Customer success strategy and program development
- Cloud communications and advanced services
- Technology transformation and implementation
- Driving operational excellence and continuous improvement
- Building high-performing, customer-centric teams
Professional Impact
Throughout his career, Manoj has consistently demonstrated his ability to drive positive change and deliver tangible results for his employers and clients. He has led the successful implementation of numerous large-scale technology projects, resulting in significant improvements in customer satisfaction and operational efficiency. Manoj's industry expertise, strategic vision, and proven leadership skills have made him a valuable asset to the organizations he has served.
Conclusion
With over two decades of experience in the technology industry, Manoj Paradkar is a seasoned customer success executive who is poised to make a significant impact in his role at LeapXpert. His deep understanding of the cloud communications and advanced services landscape, coupled with his proven track record of driving customer-centric initiatives, make him well-equipped to help LeapXpert further strengthen its position as a leading provider of innovative communication solutions.
