Professional Summary
Professional Overview
Manoj Sharma is an accomplished Service Delivery Manager with a proven track record of driving operational excellence and delivering exceptional customer experiences. With over 14 years of industry experience, he has honed his expertise in process optimization, service management, and cross-functional collaboration across the retail and financial services sectors.
Experience Summary
Current Role
As the Service Delivery Manager at Fossil Group, Inc., Manoj is responsible for overseeing the end-to-end delivery of services to the organization's global customer base. He leads a team of dedicated professionals and implements robust service delivery frameworks to ensure the seamless and efficient execution of client requirements. Manoj's strategic approach and data-driven decision-making have been instrumental in driving continuous improvements and enhancing customer satisfaction.
Career Progression
Prior to his current role, Manoj served as the SBG Leader, Business Automation Program (BAP) at Honeywell, where he spearheaded the implementation of cutting-edge automation solutions to streamline business operations and drive cost efficiencies. Earlier in his career, he held management positions at esteemed organizations such as HSBC and GE Money, where he honed his expertise in project management, process optimization, and financial services.
Academic Background
Manoj holds a Bachelor's degree in Computer Science from the prestigious Indian Institute of Technology (IIT), Roorkee. His academic excellence and technical acumen laid the foundation for his successful professional journey.
Areas of Expertise
- Service Delivery Management
- Process Optimization and Automation
- Customer Experience Enhancement
- Cross-functional Collaboration
- Data-driven Decision Making
- Project Management and Implementation
Professional Impact
Throughout his career, Manoj has consistently demonstrated his ability to drive tangible results. At Honeywell, he successfully spearheaded the implementation of robotic process automation (RPA) solutions, resulting in a 20% improvement in operational efficiency and a 15% reduction in overhead costs. In his current role at Fossil Group, Manoj has played a pivotal role in enhancing service delivery metrics, leading to a 12% increase in customer satisfaction and a 5% reduction in response times.
Conclusion
Manoj Sharma's extensive experience, coupled with his strategic mindset and innovative approach, make him a valuable asset to the organizations he serves. As he continues to excel in his role as a Service Delivery Manager, Manoj is poised to make a lasting impact on the retail and financial services industries, driving operational excellence and delivering exceptional customer experiences.
