Mansi Dhanki
Operations Team Lead | Stockholm, Sweden
Professional Overview
Mansi Dhanki is a seasoned operations professional with a strong track record of driving efficiency and process improvements. As the Operations Team Lead at Certify, she oversees a team responsible for streamlining operations, enhancing customer experience, and optimizing organizational workflows.
Experience Summary
Current Role
Mansi has been the Operations Team Lead at Certify since February 2024. In this role, she is responsible for leading a cross-functional team in implementing strategic initiatives to enhance operational performance. She has spearheaded the implementation of a new project management system, resulting in a 20% increase in team productivity and a 15% reduction in task completion times.
Career Progression
Prior to her current role, Mansi held various positions within Certify, including Operations Specialist and Operations Analyst. She has demonstrated a keen ability to identify process bottlenecks and implement data-driven solutions to drive continuous improvement. During her time as an Operations Analyst, Mansi developed and implemented a custom reporting dashboard that enabled the leadership team to make more informed business decisions, leading to a 12% increase in operational efficiency.
Before joining Certify, Mansi gained valuable experience in content development, branch management, and accounting and auditing roles, which have contributed to her well-rounded professional background.
Academic Background
Mansi holds a Bachelor's degree in Business Administration from the University of Stockholm, where she graduated with distinction.
Areas of Expertise
- Operations management and process optimization
- Data analysis and reporting
- Project management and team leadership
- Customer experience enhancement
- Cross-functional collaboration and communication
Professional Impact
Mansi's dedication to improving operational efficiency and her ability to foster a collaborative work environment have been instrumental in driving the success of her team and the broader organization. Her contributions have been recognized through several team and individual performance awards, including the prestigious "Operations Excellence" award.
Conclusion
With a diverse background in operations, data analysis, and project management, Mansi Dhanki is poised to continue making a significant impact in her role as Operations Team Lead at Certify. Her strategic mindset, analytical prowess, and strong leadership skills make her a valuable asset to the organization as it navigates the evolving operational landscape.
