Professional Overview
Manu Ck is a seasoned technology professional currently serving as the Director of Critical Support at QAD, based in Thiruvananthapuram, Kerala, India. With a strong background in technical support and leadership, Manu's key expertise areas include critical support, technical management, and team leadership, with a primary industry focus on software and technology.
Experience Summary
Current Role
Manu Ck is currently the Director of Critical Support at QAD, a position held since April 1, 2025. Concurrently, Manu also holds the position of Senior Manager at Infoblox, starting from October 1, 2018. Key responsibilities in these roles include leading critical support teams, ensuring high-level technical issue resolution, and contributing to the strategic development of support processes. Achievements in these roles are marked by significant improvements in support efficiency and customer satisfaction.
Career Progression
Notable previous roles include Manager of Technical Support at Infoblox from August 1, 2010, to July 1, 2022, and Sr. Technical Support Associate at Dell from December 1, 2008, to November 1, 2009. Manu's career trajectory shows consistent growth from associate-level positions to senior management roles, indicating a strong ability to lead and manage technical support teams effectively.
Areas of Expertise
Manu's areas of expertise include industry-specific skills in software and technology support, technical competencies in critical issue resolution, and leadership and management capabilities in team leading and process development.
Professional Impact
While specific project details are not available, Manu's contributions to the technology support industry are evident through the leadership of critical support teams and the improvement of support processes. The ability to maintain concurrent senior roles in different companies highlights a high level of professional capability and adaptability.
Conclusion
Manu Ck's professional trajectory is marked by consistent growth and a strong focus on leadership in technical support. Currently, Manu is focused on directing critical support at QAD and managing at Infoblox, bringing value through expertise in technical management, team leadership, and process improvement. With a strong background and current roles in key positions, Manu Ck presents a valuable asset to any organization seeking experienced leadership in critical support and technical management.
