Professional Summary

Professional Overview

Manuel Alonso is a seasoned Financial Counselor and Customer Service Representative with extensive experience in the healthcare industry. He leverages his expertise in financial counseling and customer service to provide exceptional support to patients and their families at NCH Healthcare System.

Experience Summary

Current Role

As a Financial Counselor and Customer Service Representative at NCH Healthcare System, Manuel is responsible for guiding patients through the complexities of healthcare financing, insurance eligibility, and payment options. He serves as a trusted advisor, helping individuals and families navigate the financial aspects of their medical care, ensuring they have access to the resources and support they need.

Career Progression

Prior to his current role, Manuel held various customer-facing positions, including Sales Supervisor at Burdines Department Store and Department Manager at Macy's. His early career also included a stint as a Freelance Computer Specialist and Website Designer, showcasing his versatility and adaptability.

Academic Background

Manuel holds a comprehensive educational background, having completed his studies in a relevant field.

Areas of Expertise

Manuel's areas of expertise include:

• Financial counseling and customer service in the healthcare industry

• Insurance eligibility and claims management

• Patient education and communication

• Problem-solving and conflict resolution

• Adaptability and cross-functional collaboration

Professional Impact

Throughout his career, Manuel has demonstrated a commitment to providing exceptional service and ensuring patients receive the financial support they need. His ability to navigate complex healthcare systems and communicate effectively with diverse stakeholders has made him a valuable asset to the organizations he has served.

Conclusion

With nearly two decades of experience in the healthcare industry, Manuel Alonso is a seasoned Financial Counselor and Customer Service Representative who consistently delivers tailored solutions to meet the unique needs of his patients. His dedication to patient advocacy and his ability to navigate the intricate landscape of healthcare finance make him a valuable member of the NCH Healthcare System team.