Professional Summary
Professional Overview
Marc Fonteijn is an experienced entrepreneur and industry leader, known for his expertise in service design and his contributions to the development of the service design community. As the Founder of Service Design Show and Service Design Jobs, he plays a crucial role in shaping the service design landscape.
Experience Summary
Current Roles
Founder, Service Design Show (2016-Present)
- Established and leads the Service Design Show, a platform dedicated to connecting service designers, promoting industry knowledge, and driving innovation.
- Curates and organizes high-profile events and conferences, fostering collaboration and knowledge sharing within the service design community.
- Serves as a thought leader, sharing insights and best practices to advance the service design profession.
Founder, Service Design Jobs (2020-Present)
- Founded Service Design Jobs, a leading job board and career resource platform for service design professionals.
- Connects top talent with premier service design opportunities, facilitating career growth and industry development.
- Leverages industry expertise to provide valuable career guidance and support to service designers.
Career Progression
Co-founder, 31Volts (2007-2019)
- Co-founded and served as a key leader of 31Volts, a prominent service design consultancy.
- Drove the company's growth and success, managing client engagements and overseeing the delivery of innovative service design solutions.
- Contributed to the expansion of the service design industry through client projects and thought leadership.
Documentary Director, Making Progress (2013-2014)
- Directed a documentary film that explored the evolution and impact of service design practices.
- Leveraged storytelling to raise awareness and understanding of the service design discipline.
- Collaborated with industry experts and practitioners to capture the transformative power of service design.
Chairman & Curator, Mobile Monday Amsterdam (2007-2011)
- Served as the Chairman and Curator of Mobile Monday Amsterdam, a leading industry community.
- Organized and facilitated events, fostering knowledge sharing and networking within the mobile technology ecosystem.
- Played a key role in shaping the direction and growth of the Mobile Monday Amsterdam community.
Academic Background
Marc Fonteijn holds a degree in Communication Sciences from Utrecht University, where he specialized in digital media and communication strategies.
Areas of Expertise
- Service design strategy and implementation
- Design thinking and user-centric innovation
- Community building and industry engagement
- Entrepreneurship and business development
- Event curation and program management
Professional Impact
- Established the Service Design Show as a premier platform for industry knowledge sharing and collaboration.
- Launched Service Design Jobs to connect top talent with leading service design opportunities, contributing to the growth and professionalization of the industry.
- Leveraged documentary filmmaking to raise awareness and understanding of service design's transformative impact.
- Served as a influential leader and curator within the Mobile Monday Amsterdam community, driving innovation and knowledge exchange.
Conclusion
With his extensive experience, entrepreneurial drive, and deep industry expertise, Marc Fonteijn continues to shape the service design landscape. As the Founder of Service Design Show and Service Design Jobs, he is committed to advancing the profession, fostering collaboration, and empowering service design professionals to drive transformative change.
