Professional Overview
Marc Harold Sayas is an accomplished Operations Manager with a strong background in managing teams and driving operational excellence. His current role and responsibilities involve overseeing daily operations, ensuring efficiency, and leading teams to achieve business objectives. Key expertise areas include operations management, team leadership, and customer service, with a primary industry focus on business process outsourcing.
Experience Summary
Current Role
As an Operations Manager at Alorica from 2022 to 2023, Marc's key responsibilities included strategic planning, process improvement, and team management. Achievements in this role are not specified, but his tenure indicates a capacity to manage and lead operations effectively. The industry impact of his work involves contributing to the growth and efficiency of outsourcing operations.
Career Progression
Notable previous roles include serving as a Team Manager at Alorica from 2017 to 2022 and as a Customer Service Representative from 2014 to 2017. This career trajectory shows steady growth from a customer-facing role to team leadership and then to operations management, demonstrating Marc's ability to take on additional responsibilities and contribute to the company's growth.
Academic Background
Marc's highest level of education is in Accounting Technology/Technician and Bookkeeping from De La Salle Lipa. Although the completion date ranges from 2013 to 2022, indicating an ongoing or recently completed education, this background provides a foundation in financial principles and accounting practices.
Areas of Expertise
Industry-specific skills include operations management, customer service, and team leadership. Technical competencies are presumed to include proficiency in software related to customer service and operations management, although specific details are not provided. Leadership and management capabilities are evident from his progression to and success in managerial roles.
Professional Impact
While specific notable projects or initiatives are not detailed, Marc's progression and the fact that he has been entrusted with increasingly responsible roles suggest a positive impact on the companies he has worked for. His experience and achievements contribute to the outsourcing industry, particularly in operations management and customer service.
Conclusion
Marc Harold Sayas's professional trajectory demonstrates growth from a customer service role to operations management, showcasing his adaptability, leadership skills, and ability to manage complex operations. Currently focused on operations management, Marc brings value through his experience, technical skills, and capacity to lead teams and drive operational excellence. His ongoing education in accounting technology further enhances his analytical and financial management capabilities.
