Marc Kuntz - Director Sales & Customer Services, Quality at Magirus GmbH
Professional Overview
Marc Kuntz currently serves as the Director of Sales & Customer Services, Quality at Magirus GmbH. He has a significant track record within the industry, holding various leadership roles that contribute to his comprehensive experience in sales, customer service, and quality management. His role at Magirus encompasses overseeing and integrating all customer-facing functions, including Global Sales, Marketing, Customer Service, Product Management, Equipment, Network Development, and Training.
Career Progression
- Director Customer Services & Quality, Magirus GmbH (July 2022 - Present)
- Expanded Customer Service and Quality functions.
- Enhanced customer engagement and operational efficiency through strategic restructuring.
- Established strong relationships with Magirus trade partners globally.
- Head of Sales & Marketing, Daimler Truck Overseas (August 2020 - May 2022)
- Managed sales and marketing strategies for Daimler Truck in overseas markets.
- Head of Customer Services Europe & Americas, Daimler Trucks Asia (January 2017 - July 2020)
- Led customer service operations across Europe and the Americas.
- Head of Network Development & Strategy, Daimler Trucks Asia (October 2014 - December 2016)
- Directed network development and strategic initiatives.
- Head of International Business & Pricing, Daimler India Commercial Vehicles Pvt. Ltd. (October 2010 - September 2014)
- Managed business operations and pricing strategies.
- Sales, Mercedes-Benz Vertriebsorganisation Deutschland (September 2004 - December 2006)
- Held various roles in sales within the German sales organization.
Education
- University of Applied Sciences Heilbronn
- American University Cairo
Language Proficiency
- German: Native
- English: Fluent
- Spanish: Proficient
- French: Proficient
- Arabic: Basic
Recent Achievements
- March 2024: Appointed to lead the newly formed unified Sales & Customer Service organization at Magirus GmbH.
- This integration aims to centralize customer interactions, streamline service delivery, and provide a unified approach to the dealer network.
- Emphasizes leveraging digitalization to enhance customer experience and operational performance.
Strategic Vision
Marc Kuntz's appointment is part of Magirus's strategic initiative to enhance customer relations by merging sales and customer service functions. The restructuring reflects a commitment to focusing intensively on customer needs and delivering a holistic and streamlined service experience.
Marc is known for his ability to build high-performing teams and his dedication to customer-centric strategies. He has a robust background in the international commercial vehicle industry, with a career spanning over 20 years across Germany and Asia, making him a valuable asset to Magirus GmbH.
Online Presence and Further Information
- [LinkedIn](https://www.linkedin.com/in/marc-kuntz)
- [Xing Profile](https://www.xing.com/profile/Marc_Kuntz)
- [The Org Profile](https://theorg.com/org/magirus-gmbh/org-chart/marc-kuntz)
Marc Kuntz's comprehensive experience and strategic vision position him to drive Magirus GmbH towards achieving increased customer satisfaction and revenue growth through integrated sales and customer service functions. His leadership is expected to solidify Magirus's standing as a reliable partner for fire departments globally.
