Marc Rodrigo Santiago
Professional Overview
Marc Rodrigo Santiago is an experienced IT professional with a strong background in HelpDesk and Quality Assurance (QA) operations. He possesses a diverse skill set encompassing technical support, system administration, and quality assurance, with a proven track record of delivering exceptional service and driving process improvements.
Experience Summary
Current Role
HelpDesk & QA at Naturitas (2022-09-01 to Present)
In his current role, Marc is responsible for providing efficient and responsive technical support to Naturitas' customers and internal teams. He handles a wide range of IT-related inquiries and issues, ensuring timely resolution and a positive user experience. Additionally, he plays a crucial role in the QA process, conducting thorough testing and validating the quality of the company's software and systems.
Career Progression
Técnico de Soporte Informático at Universitat Internacional de Catalunya (2017-08-01 to 2022-09-01)
Prior to his current role, Marc served as a Técnico de Soporte Informático at the Universitat Internacional de Catalunya, where he was responsible for managing and maintaining the university's IT infrastructure. He collaborated with cross-functional teams to identify and resolve technical problems, implement system upgrades, and optimize network performance.
Técnico y administrador de sistemas at OPP Group (2016-04-01 to 2017-07-01)
Earlier in his career, Marc held the position of Técnico y administrador de sistemas at OPP Group, where he was responsible for the administration and maintenance of the company's IT systems. He played a key role in ensuring the stability and reliability of the organization's critical infrastructure.
Técnico infomático nivel 1 at Indra Software Labs (2013-10-01 to 2016-04-01)
Additionally, Marc gained valuable experience as a Técnico infomático nivel 1 at Indra Software Labs, where he provided first-line technical support and troubleshooting for a diverse range of software products and systems.
Helpdesk Support at SVT Cloud Security Services (2013-04-01 to 2013-08-01)
Marc started his professional journey in the IT industry as a Helpdesk Support specialist at SVT Cloud Security Services, where he honed his customer service and technical problem-solving skills.
Academic Background
Marc holds a degree in Computer Science, with a focus on IT systems and network administration.
Areas of Expertise
- HelpDesk and IT support operations
- Quality assurance and software testing
- System administration and infrastructure management
- Technical problem-solving and issue resolution
- Cross-functional collaboration and teamwork
- Customer service and user experience optimization
Professional Impact
Throughout his career, Marc has consistently demonstrated his ability to deliver exceptional technical support, identify and resolve complex issues, and contribute to the overall effectiveness of the IT operations. His attention to detail, analytical mindset, and commitment to continuous improvement have been instrumental in driving process optimizations and enhancing the overall quality of the services provided.
Conclusion
With his extensive experience in HelpDesk and QA, Marc Rodrigo Santiago is a versatile IT professional who is well-equipped to contribute to the success of organizations in the technology and services industries. His strong technical expertise, combined with his customer-centric approach, makes him a valuable asset in any IT team.
