Professional Overview
Marc Tan is a seasoned professional currently serving as a Technical Support Specialist, leveraging his expertise in customer service, sales, and technical support to drive industry growth. His key areas of expertise include technical troubleshooting, customer relationship management, and team leadership, with a focus on the IT and customer service industries.
Experience Summary
Current Role
As a Technical Support Specialist at Concentrix Limited Company (2021-06-01 to 2022-08-01), Marc's primary responsibilities included providing technical assistance, resolving customer complaints, and improving customer satisfaction. Although specific achievements are not available, his role underscored his ability to work in fast-paced, technical environments.
Career Progression
Marc's career is marked by notable progression through various roles:
- Customer Service Representative at Alorica (2021-03-01 to 2021-06-01)
- Corporate Sales Manager at Quicksilver Advance Resources Corporation (2019-10-01 to 2020-06-01) and Kingtech General Merchandise (2015-11-01 to 2019-10-01)
- Product Manager at Iontech, Inc. (2015-07-01 to 2015-10-01)
- Earlier roles in sales, customer service, and education, including Senior Account Specialist, Channel Officer, Team Leader, Guidance Counselor, and Senior Customer Service Associate
This trajectory showcases Marc's adaptability, leadership capabilities, and consistent growth in diverse professional settings.
Academic Background
Marc holds a Bachelor's Degree in Psychology from De La Salle University (1999-2002) and completed his high school education at Xavier School (1994-1999). Although specific academic achievements are not detailed, his educational background in psychology likely contributes to his customer-centric approach and interpersonal skills.
Areas of Expertise
Marc's expertise spans:
- Industry-specific skills: Technical support, customer service, sales management
- Technical competencies: Troubleshooting, customer relationship management
- Leadership and management capabilities: Team leadership, sales team management, customer service management
Professional Impact
While specific notable projects or initiatives are not outlined, Marc's career progression and role diversity suggest significant contributions to his employers through improved customer satisfaction, sales growth, and team performance.
Conclusion
Marc Tan's professional trajectory is characterized by consistent growth, diverse experience, and a strong foundation in customer service, sales, and technical support. Currently focused on technical support, Marc brings value through his technical expertise, leadership capabilities, and customer-centric approach, positioning him for continued success in the IT and customer service sectors.
