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Maria Begue

Professional Summary



Professional Overview


Maria Begue is a seasoned Customer Success professional with over 5 years of experience in the technology industry. As the Senior Manager of Customer Success at HubSpot, she is responsible for leading a team of customer success specialists, driving client engagement, and ensuring exceptional service delivery.

Experience Summary



Current Role


As the Senior Manager of Customer Success at HubSpot, Maria oversees a team of 12 customer success specialists, responsible for onboarding, supporting, and retaining a portfolio of enterprise-level clients. She has played a pivotal role in improving client satisfaction by 18% and reducing churn by 12% within her first year in the role.

Career Progression


Prior to her current position, Maria served as the Manager of Customer Success at HubSpot, where she successfully managed the onboarding and support of over 200 small and medium-sized businesses. Before that, she held roles in Business Development and Sales, working at companies like Delivery Hero and GuruWalk, where she developed a strong understanding of the customer journey and client needs.

Academic Background


Maria holds a Bachelor's degree in Business Administration from the Universidad de los Andes, where she graduated with honors. She also completed a work placement program at PwC, gaining valuable experience in the field of business analysis.

Areas of Expertise


  • Customer success management

  • Client onboarding and implementation

  • Account management and retention

  • Team leadership and performance management

  • Analytical and problem-solving skills

  • Proficient in Spanish and English


Professional Impact


During her tenure at HubSpot, Maria has implemented a proactive customer engagement strategy that has resulted in a 95% customer satisfaction rate. She has also spearheaded the development of a customer knowledge base, which has improved the efficiency of the customer support team and reduced the average time to resolve customer inquiries by 30%.

Conclusion


With her extensive experience in the technology sector, strong leadership skills, and a proven track record of driving customer success, Maria Begue is poised to continue making a meaningful impact in her role at HubSpot. She is committed to delivering exceptional service and supporting the growth and success of her clients.