Professional Overview
Maria Bernadette Jumaquio is a seasoned Quality Assurance Analyst currently based in Valenzuela, NCR, Philippines. She leverages her expertise in quality assurance, customer support, and team leadership to drive industry impact. Her key areas of expertise include quality assurance, cloud support, and team management, with a focus on the IT and customer service industries.
Experience Summary
Current Role
Maria Bernadette Jumaquio is currently serving as a Quality Assurance Analyst at Accenture, a position she has held since June 2023. Her key responsibilities include ensuring the quality of products and services, identifying areas for improvement, and collaborating with cross-functional teams to implement solutions. Although specific achievements in this role are not available, her current position underscores her commitment to quality assurance and industry excellence.
Career Progression
Prior to her current role, Jumaquio has held several notable positions that demonstrate her career growth and trajectory. She previously worked as an App and Cloud Support Analyst at Accenture from October 2022 to June 2023, where she utilized her technical skills to support cloud and app-related services. Before Accenture, she held roles at Concentrix as an Advisor from August 2020 to September 2022, and at 24-7 Intouch, where she progressed from a Customer Happiness Associate to a QA Team Lead between January 2017 and March 2020. Her earliest role in the industry was as a Customer Service Specialist at Afni Philippines Inc. from March 2016 to January 2017. These roles have equipped her with a broad spectrum of skills in customer service, quality assurance, and team leadership.
Academic Background
Jumaquio holds a Bachelor of Science degree in Civil Engineering from New Era University. Although her academic background is in civil engineering, her professional career has been focused on the IT and customer service sectors, showcasing her ability to adapt and apply her skills in diverse industries.
Areas of Expertise
Her areas of expertise include:
- Quality assurance and testing
- Cloud support and management
- Customer service and support
- Team leadership and management
- Adaptability and continuous learning
Professional Impact
While specific details on notable projects or initiatives are not provided, Jumaquio's progression through various roles and industries highlights her ability to contribute to and impact different sectors. Her commitment to quality, customer satisfaction, and team excellence positions her as a valuable asset in her current and future endeavors.
Conclusion
Maria Bernadette Jumaquio's professional trajectory is marked by steady growth, a keen ability to adapt to new challenges, and a strong focus on quality and customer satisfaction. Currently, she is focused on her role as a Quality Assurance Analyst at Accenture, where she continues to apply her skills and expertise to drive industry excellence. Her value proposition lies in her unique blend of technical, leadership, and customer service skills, making her a versatile professional in the IT and customer service sectors.
