Professional Summary
Professional Overview
Maria Clauser is a skilled hospitality professional with over 5 years of experience in the industry. As a Project Manager at Hersha Hospitality Management, she leverages her expertise in hotel operations, project management, and customer service to drive efficient and effective initiatives that enhance the guest experience and maximize profitability.
Experience Summary
Current Role
As a Project Manager at Hersha Hospitality Management, Maria is responsible for overseeing the successful execution of various hotel renovation and improvement projects. She collaborates cross-functionally with hotel staff, construction teams, and vendors to ensure projects are completed on time, within budget, and to the highest quality standards. Maria's keen attention to detail, problem-solving abilities, and strong communication skills enable her to effectively manage multiple complex projects simultaneously.
Career Progression
Prior to her current role, Maria held the position of Front Office Manager at a leading hotel chain, where she honed her customer service skills and gained valuable experience in hotel operations. Her ability to lead a team, implement process improvements, and provide exceptional guest service was instrumental in her career advancement.
Academic Background
Maria holds a Bachelor of Science in Hospitality Management from Temple University, where she graduated with honors. She also earned an Associate of Arts degree in Business Administration from a local community college, further strengthening her academic foundation in the hospitality industry.
Areas of Expertise
- Hotel operations and project management
- Budgeting and financial management
- Customer service and guest relations
- Team leadership and collaboration
- Process improvement and problem-solving
Professional Impact
During her tenure at Hersha Hospitality Management, Maria has been recognized for her contributions to several high-profile hotel renovation projects. She played a pivotal role in the successful completion of a $20 million renovation at a flagship property, which resulted in a significant increase in guest satisfaction scores and a 15% uplift in revenue.
Conclusion
With her extensive experience, strong technical skills, and proven track record of successful project delivery, Maria Clauser is poised to continue making a meaningful impact in the hospitality industry. She is committed to driving operational excellence, enhancing the guest experience, and contributing to the overall success of Hersha Hospitality Management.
