Professional Overview
Maria Guevarra-Asuncion is a seasoned technical support specialist with a strong background in providing top-notch customer service and technical assistance. Her current role and responsibilities involve resolving complex technical issues, and her key expertise areas include technical support, customer service, and industry-focused problem-solving.
Experience Summary
Current Role
As a Technical Support Specialist, Maria's current position details involve providing technical assistance to clients, troubleshooting issues, and resolving problems in a timely and efficient manner. Her key responsibilities include handling customer inquiries, resolving technical issues, and collaborating with internal teams to improve processes. Although specific achievements are not available, her role significantly impacts the industry by ensuring high customer satisfaction and prompt issue resolution.
Career Progression
Maria's notable previous roles include working as a Technical Support Specialist at Convergys from 2012 to 2016 and as a Customer Service Representative at IBM from 2009 to 2012. Her career trajectory shows steady growth, with a focus on developing strong technical and customer service skills. Key achievements and contributions from her previous roles are not specified, but her progression indicates increasing responsibility and expertise in her field.
Academic Background
Maria's highest level of education is a Bachelor of Science degree from the Polytechnic University of the Philippines, which she completed from 2006 to 2009. Although the specific specialization is not mentioned, this degree provides a foundation in her current technical support career.
Areas of Expertise
Maria's industry-specific skills include technical support and customer service, with a focus on the IT industry. Her technical competencies involve troubleshooting, issue resolution, and technical assistance. Leadership and management capabilities are not detailed, but her experience in team collaboration and customer service suggests strong interpersonal skills.
Professional Impact
Although specific notable projects or initiatives are not available, Maria's work as a Technical Support Specialist contributes to the industry by providing efficient and effective technical solutions. Her measurable achievements are not quantified, but her role is crucial in maintaining high customer satisfaction and resolving technical issues promptly.
Conclusion
Maria Guevarra-Asuncion's professional trajectory demonstrates a commitment to technical support and customer service, with a steady progression in her career. Her current focus is on providing exceptional technical assistance and resolving complex issues. Maria's value proposition lies in her technical expertise, customer service skills, and ability to make a positive impact in the IT industry through her work as a Technical Support Specialist.
