Professional Summary

Professional Overview

Maria Noto is an experienced hospitality professional with a diverse background in management, operations, and customer service. As an Assistant Manager, she leverages her expertise to drive team effectiveness, enhance customer experience, and contribute to the success of leading restaurant and hospitality brands.

Experience Summary

Current Roles

Assistant Manager, Franco Manca (2023-05-01 to Present)

• Oversee day-to-day operations, including staff scheduling, inventory management, and cost control

• Lead a team of 15 front-of-house and kitchen staff, fostering a positive and productive work environment

• Collaborate with the General Manager to implement strategic initiatives and drive continuous improvement

Assistant Manager, Loungers plc (2022-03-01 to Present)

• Assist in the management of a bustling local café, ensuring efficient service and exceptional customer satisfaction

• Provide hands-on support to the Front of House team, training and mentoring staff to deliver a consistently high level of service

• Contribute to the development and implementation of operational policies and procedures

Lead Hostess, Brighton Beach Club (2019-08-01 to Present)

• Coordinate the front-of-house team, overseeing reservations, seating, and customer relations

• Serve as the primary point of contact for guests, resolving issues and ensuring a seamless dining experience

• Collaborate with the management team to enhance operational efficiency and customer engagement

Career Progression

Candidate Manager/Compliance, Hays (2017-10-01 to 2019-08-01)

• Managed the recruitment and onboarding process for a diverse pool of candidates, ensuring compliance with industry regulations

• Developed strong relationships with clients, effectively matching qualified talent to open positions

• Consistently exceeded monthly placement and revenue targets, contributing to the team's overall success

Breakfast Chef, First Hotels (2015-12-01 to 2017-04-01)

• Crafted and prepared a wide range of high-quality, made-to-order breakfast dishes for hotel guests

• Collaborated with the culinary team to develop new menu items and optimize kitchen operations

• Maintained a clean and organized work environment, ensuring compliance with health and safety standards

Company Director, Olivers Bistro/Guest House (2003-06-01 to 2013-11-01)

• Oversaw the day-to-day management and strategic direction of a successful bistro and guest house operation

• Implemented innovative marketing strategies to attract and retain a loyal customer base

• Demonstrated strong financial acumen, driving profitability and operational efficiency

Academic Background

Maria holds a Diploma in Hospitality Management from the University of Brighton, where she graduated with distinction.

Areas of Expertise

• Operational Management: Skilled in managing front-of-house and back-of-house operations, inventory control, and cost optimization

• Customer Service Excellence: Proven track record of delivering exceptional customer experiences and resolving complex issues

• Team Leadership: Effective at motivating and developing high-performing teams, fostering a positive and collaborative work environment

• Financial Acumen: Adept at budgeting, cost control, and driving profitability through data-driven decision-making

Professional Impact

• Recognized for her ability to drive operational improvements and enhance customer satisfaction, leading to increased revenue and profitability for her employers

• Actively involved in industry associations, sharing best practices and contributing to the development of innovative hospitality solutions

• Committed to continuous learning and professional development, staying attuned to industry trends and emerging technologies

Conclusion

With her extensive experience, strong leadership skills, and passion for the hospitality industry, Maria Noto is a valuable asset to any organization. She is poised to continue her career trajectory, leveraging her expertise to contribute to the success of leading brands and positively impact the customer experience.