Maria Romo Ochoa

Community Lead
Mexico City, Mexico

Professional Overview

Maria Romo Ochoa is an experienced community professional with a demonstrated history of driving engagement and fostering collaborative environments. As the Community Lead at WeWork, she leverages her expertise in business development, retail management, and customer service to create meaningful connections and support the growth of WeWork's vibrant community.

Experience Summary

Current Role

Community Lead, WeWork (2023-04-01 to Present)

• Oversee the development and implementation of community-building strategies to enhance member engagement and satisfaction

• Organize and facilitate impactful events, workshops, and networking opportunities that cater to the diverse needs of WeWork's member base

• Serve as the primary point of contact for members, providing personalized support and advocating for their needs

• Collaborate cross-functionally with the WeWork team to identify and address community-related challenges, driving continuous improvement

Career Progression

Community Associate, WeWork (2022-06-01 to 2023-04-01)

• Assisted in the planning and execution of community events and initiatives, contributing to the growth and cohesion of the WeWork community

• Provided exceptional customer service and support to WeWork members, ensuring their needs were met and their experiences were positive

Manager of Business Development, deVere Group (2021-02-01 to 2022-06-01)

• Developed and implemented successful business development strategies to expand the company's client base and market share

• Fostered strong relationships with key clients and partners, driving revenue growth and contributing to the overall success of the organization

Assistant Team Manager, BIMBA Y LOLA (2019-09-01 to 2020-12-01)

• Supported the team manager in leading a high-performing retail team, contributing to the achievement of sales and operational targets

• Demonstrated strong problem-solving and customer service skills, ensuring a positive shopping experience for customers

Academic Background

• Bachelor's Degree in Business Administration, Universidad Nacional Autónoma de México (UNAM)

Areas of Expertise

• Community development and engagement

• Retail management and customer service

• Business development and client relations

• Project management and event coordination

• Effective communication and stakeholder engagement

Professional Impact

• Spearheaded the organization of WeWork's monthly networking events, which saw a 25% increase in member participation over the past year

• Recognized for exceptional customer service, receiving the "Outstanding Member Support" award from WeWork's regional leadership team

• Contributed to the successful launch of a new coworking space, leading to a 15% increase in occupancy rates within the first six months

Conclusion

With her diverse background in community management, retail operations, and business development, Maria Romo Ochoa is a valuable asset to the WeWork team. Her ability to foster meaningful connections, drive engagement, and deliver exceptional customer service positions her as a key contributor to the growth and success of WeWork's vibrant community.