Professional Summary
Professional Overview
Maria Tzivas is a Customer Care Associate at Halsbrook Inc., a leading online fashion retailer. With a strong background in the fashion industry, she specializes in providing exceptional customer service and building client relationships.
Experience Summary
Current Role
As a Customer Care Associate at Halsbrook Inc. since May 2022, Maria is responsible for handling inbound customer inquiries, resolving issues, and ensuring a seamless shopping experience. She consistently receives positive feedback for her attentive and personalized approach, contributing to the company's growing customer satisfaction ratings.
Career Progression
Prior to her current role, Maria held positions as a Buyer for Freshpair.com's Men's Underwear & Socks division and an Assistant Buyer for Macy's.com's Young Men's department. In these roles, she demonstrated strong analytical and negotiation skills, successfully optimizing product assortments and negotiating favorable vendor terms to drive sales and profitability.
Academic Background
Maria holds a Bachelor of Science degree in Fashion Merchandising from the Fashion Institute of Technology, where she graduated with honors.
Areas of Expertise
- Exceptional customer service and client relationship management
- Merchandise planning and inventory optimization
- Vendor negotiations and strategic partnerships
- Trend analysis and product development
Professional Impact
During her time at Freshpair.com, Maria led the successful launch of a new private-label men's underwear line, which contributed to a 15% increase in the category's overall revenue. At Macy's.com, she played a key role in identifying emerging trends and adjusting the Young Men's assortment, resulting in a 12% year-over-year sales growth.
Conclusion
With a proven track record of delivering exceptional customer experiences and driving business growth, Maria Tzivas is poised to make a significant impact in her current role at Halsbrook Inc. Her deep understanding of the fashion industry, coupled with her strong analytical and interpersonal skills, make her a valuable asset to the company.
