Mariana Filizola
Customer Success Director
Professional Overview
Mariana Filizola is an experienced Customer Success Director with a strong track record of driving exceptional customer experiences and business growth. She possesses deep expertise in customer experience strategy, innovation, and operational excellence across the technology and telecommunications industries.
Experience Summary
Current Role
As the Customer Success Director at TIMWETECH, Mariana is responsible for leading a team of customer success professionals to ensure seamless client onboarding, ongoing support, and continuous service improvement. She works closely with cross-functional teams to develop and implement tailored solutions that address client needs, enhance satisfaction, and drive long-term loyalty.
Career Progression
Prior to her current role, Mariana held several senior positions, including CXIO (Chief Innovation & Experience Officer) at Mindbe, Co-Founder at Plano 7 Consultoria, CXO (Chief Experience Officer) at StartSe, and Head of CX at Claro Brasil. Throughout her career, she has demonstrated a strong ability to drive customer-centric transformations, optimize operational efficiency, and deliver measurable business results.
Academic Background
Mariana holds a Bachelor's degree in Business Administration from the University of São Paulo, where she graduated with distinction.
Areas of Expertise
- Customer experience strategy and design
- Digital transformation and innovation
- Operational excellence and process optimization
- Cross-functional collaboration and team leadership
- Data-driven decision making and performance management
Professional Impact
During her tenure at Claro Brasil, Mariana led the implementation of a comprehensive customer experience program that resulted in a 15% increase in customer satisfaction and a 12% reduction in churn. At StartSe, she spearheaded the development of a cutting-edge customer experience platform that enhanced the company's competitive positioning and drove a 20% increase in client retention.
Conclusion
Mariana Filizola is a versatile and strategic leader with a proven ability to deliver exceptional customer experiences and drive business growth. Her deep industry expertise, innovative mindset, and strong track record of success make her a valuable asset in her current role as Customer Success Director at TIMWETECH.
