Professional Overview
Marina Bigsby is a seasoned executive currently serving as the Chief Customer Experience Officer (CPO + COO) at AccessOne, located in Baltimore, Maryland. Her key expertise areas include customer experience, product development, and operations, with a focus on the healthcare industry.
Experience Summary
Current Role
As the Chief Customer Experience Officer (CPO + COO) at AccessOne, Marina is responsible for driving customer-centric strategies and overseeing operational efficiencies. Her current role involves leading cross-functional teams to enhance customer engagement, improve product offerings, and streamline business processes.
Career Progression
Marina's career trajectory showcases progressive growth and diverse experience. Notable previous roles include:
- Head of Product at AccessOne
- Head of B2B/B2C Product at Optum
- Head of Trading Grid Analytics at OpenText
These positions have equipped her with a strong foundation in product development, customer experience, and operational management.
Areas of Expertise
Marina's areas of expertise include:
- Industry-specific skills in healthcare and technology
- Technical competencies in product development and data analytics
- Leadership and management capabilities, with a focus on customer experience and operations
Professional Impact
As a member of Womens Business Leaders of the US Health Care Industry Foundation (WBL) and Women In Technology (WIT), Marina contributes to industry discussions and thought leadership. Her professional impact is marked by her commitment to driving customer-centric initiatives and promoting diversity in the technology and healthcare sectors.
Conclusion
Marina Bigsby's professional trajectory is characterized by her dedication to customer experience, product development, and operational excellence. Currently, she is focused on driving growth and innovation at AccessOne. With her unique blend of industry expertise, technical competencies, and leadership capabilities, Marina offers a valuable proposition to organizations seeking to enhance their customer experience and operational efficiencies.
