Professional Summary

Professional Overview

Marisa C. is a seasoned Patient Account Specialist-Financial Counselor with a strong background in healthcare administration and financial management. She leverages her extensive expertise in patient services, claims processing, and financial counseling to drive positive outcomes for both patients and healthcare organizations.

Experience Summary

Current Role

As a Patient Account Specialist-Financial Counselor at Seattle Children's, Marisa is responsible for providing comprehensive financial guidance and support to patients and their families. Her key duties include:

• Assisting patients with understanding insurance coverage and out-of-pocket costs

• Facilitating the application process for financial assistance programs

• Resolving complex billing and payment-related inquiries

• Collaborating with clinical teams to ensure seamless financial experiences

Career Progression

Prior to her current role, Marisa held various positions within the healthcare industry, including Financial Access Specialist II at Harborview Medical Center, Patient Services Representative II at The Polyclinic, and Claims Service Analyst II at Regence BlueShield. Her diverse background has equipped her with a deep understanding of the healthcare system, allowing her to navigate complex financial and administrative processes with ease.

Academic Background

Marisa holds a Bachelor's degree in Business Administration from the University of Washington, where she specialized in Finance and Accounting.

Areas of Expertise

• Patient financial counseling and education

• Insurance eligibility and claims processing

• Medical billing and revenue cycle management

• Customer service and conflict resolution

• Data analysis and reporting

Professional Impact

Throughout her career, Marisa has demonstrated a strong commitment to improving the financial well-being of patients and their families. She has consistently received positive feedback for her ability to navigate complex financial situations and provide personalized solutions that alleviate the financial burden on patients.

Conclusion

With her extensive experience, exceptional customer service skills, and deep understanding of healthcare finance, Marisa is poised to continue making a meaningful impact within the industry. Her dedication to providing compassionate and effective financial guidance to patients makes her a valuable asset to Seattle Children's and the communities they serve.