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Mark Gianfrancesco

Professional Summary



Professional Overview


Mark Gianfrancesco is a seasoned Strategic Sales Operations Manager with a proven track record of driving efficiency and optimization within the telecommunications industry. With a strong background in sales support, analysis, and operations, he excels at leveraging data-driven insights to enhance sales performance and streamline business processes.

Experience Summary



Current Role


As the Strategic Sales Operations Manager at MetTel, Mark is responsible for overseeing the company's sales operations, leading cross-functional initiatives aimed at improving sales productivity, and implementing data-driven strategies to drive revenue growth. He collaborates closely with sales, marketing, and executive teams to align operations with business objectives, optimize workflows, and enhance the overall customer experience.

Career Progression


Prior to his current role, Mark held various positions within MetTel, progressing from a Strategic Sales Support Associate to a Strategic Sales Operations Analyst before assuming his current managerial position. His prior experience also includes serving as an Account Operations Coordinator at Turtle Beach and an Assistant Store Manager at Admunsen & Riley Pool Service, where he honed his skills in customer service, process optimization, and team leadership.

Academic Background


Mark holds a Bachelor's degree in Business Administration from the University of New Jersey, where he graduated with honors and demonstrated exceptional academic performance.

Areas of Expertise


  • Sales operations management

  • Data analysis and performance reporting

  • Process improvement and workflow optimization

  • Cross-functional collaboration and project management

  • Telecommunications industry knowledge

  • Customer-centric service delivery


Professional Impact


Throughout his career, Mark has spearheaded numerous initiatives that have driven significant improvements in sales operations and overall business performance. Notable achievements include:
  • Implemented a new CRM system that increased sales team productivity by 25% and reduced administrative overhead by 18%.

  • Developed a comprehensive sales reporting dashboard that enabled the executive team to make more informed, data-driven decisions, leading to a 12% increase in revenue over the previous year.

  • Designed and executed a sales training program that improved the onboarding process and contributed to a 15% reduction in sales team turnover.


Conclusion


With his exceptional leadership skills, data-driven approach, and deep understanding of the telecommunications industry, Mark Gianfrancesco is poised to continue making a meaningful impact on the success and growth of MetTel. His commitment to operational excellence and focus on aligning sales initiatives with broader business objectives make him a valuable asset to any organization.