Professional Summary
Professional Overview
Mark Howell is an experienced healthcare finance professional currently serving as the Lead Patient Financial Representative at Lee Health in Fort Myers, Florida. With a diverse background spanning creative, operations, and customer service roles, he brings a unique blend of skills and expertise to support the financial well-being of patients.
Experience Summary
Current Role
As the Lead Patient Financial Representative at Lee Health, Mark is responsible for overseeing the daily operations of the patient financial services team. In this role, he ensures efficient processing of patient accounts, manages staff training and development, and implements process improvements to enhance the patient financial experience. Mark's strong communication skills and customer-centric approach have been instrumental in fostering positive relationships with patients and healthcare providers.
Career Progression
Prior to his current position, Mark held various roles within the Lee Health system, including ED Financial Counselor and Customer Service Representative. His diverse work history also includes stints as a Warehouse Supervisor, Creative Director, and Art Director, allowing him to develop a well-rounded skill set applicable to the healthcare finance industry.
Throughout his career, Mark has demonstrated a keen eye for detail, a commitment to problem-solving, and the ability to adapt to changing environments. His experience in creative and operations roles has equipped him with a unique perspective that informs his approach to patient financial services.
Academic Background
Mark holds a Bachelor's degree, though the specific field of study is not provided.
Areas of Expertise
- Patient financial services
- Healthcare finance and billing
- Process improvement and optimization
- Customer service and client relations
- Creative problem-solving
- Team leadership and staff development
Professional Impact
As the Lead Patient Financial Representative at Lee Health, Mark has played a pivotal role in enhancing the financial experience for patients. His dedication to streamlining processes and providing exceptional customer service has contributed to improved patient satisfaction and reduced financial burdens. Through his leadership and collaborative approach, Mark has fostered a culture of excellence within the patient financial services team, setting the stage for continued growth and success.
Conclusion
With his diverse background, strong problem-solving skills, and commitment to patient-centric care, Mark Howell is well-positioned to drive positive change and make a lasting impact in the healthcare finance industry. As he continues to excel in his current role, he remains focused on leveraging his expertise to support the financial well-being of patients and contribute to the overall success of Lee Health.
