Overview
Mark Kenney is the General Manager of Premier Heating and Air, a company that has established itself as a leading provider of HVAC solutions in Nashville, Tennessee, and surrounding areas. Known for a customer-centric approach, the company prides itself on offering top-notch residential home comfort solutions.
Professional Background
Mark Kenney's journey in the HVAC industry began at the Tennessee Technology Center Trade School. Over the years, he has established himself as a key figure at Premier Heating and Air, a company that evolved from Kuhn Air Conditioning, founded by Ed Kuhn in 1999. The transformation into Premier Heating and Air marked a commitment to upholding high standards of personalized service and customer satisfaction.
Company Insights
Premier Heating and Air is a family-owned business since 2001, known for its innovative solutions and commitment to integrity and quality. The company offers a variety of services including service maintenance contracts, new installations, and a wide range of indoor air quality (IAQ) products. Key offerings include:
- Premier Club Membership: $99 per unit for bi-annual tune-up.
- Special Financing: 0% financing and no repair costs for 10 years with the purchase of a new system.
Customer Service Philosophy
Customer service is a cornerstone of the company's operations. Mark Kenney emphasizes old-school business practices to enhance customer experiences. These include being punctual, proactive communication, and small gestures like wearing shoe covers and assisting with household tasks upon service visits. This approach has positioned Premier Heating and Air as a trusted service provider in the community.
Company Presence and Reputation
- Social Media Ratings: The company's Facebook page holds a 4.8-star rating based on 128 reviews.
- Local Recognition: Premier Heating and Air is well-regarded within Nashville, with feature articles in local publications like the NashvilleVoyager Magazine.
Challenges and Adaptations
During and post-pandemic, Premier Heating and Air adapted by reinforcing the importance of customer service, which saw a decline industry-wide. The emphasis on customer interaction and service delivery time has been pivotal in maintaining the company's strong reputation during challenging times.
Strategic Approach
Mark Kenney and his team are focused on addressing the residential home comfort challenges in a growing city like Nashville. The team, consisting of seven field technicians with a combined 50 years of experience, ensures that service delivery aligns with the promises made to customers. This approach, known as "the premier difference," focuses on offering effective solutions with affordable investment options.
