Professional Role and Current Position
Mark Kramer is the Chief Operating & Technology Officer (COO & CTO) at Protecht, Inc., headquartered in Phoenix, Arizona. In this capacity, he leads product development, engineering, and operational functions, driving the company’s technology strategy and execution. His role combines oversight of technology innovation with operational leadership, enabling Protecht to maintain a competitive edge in the live event and e-commerce protection industry.
Career Background and Key Experience
Mark Kramer brings over 20 years of experience in product leadership, engineering, and digital technology management. Prior to joining Protecht, he held several senior leadership roles including:
- Executive Vice President of Engineering at Shopkick: Led global teams across platform engineering, infrastructure, data engineering, and quality assurance to revitalize consumer products.
- Vice President of Engineering at Pac-12 Networks: Instrumental in establishing one of the most successful data analytics programs in college sports, scaling their digital operations to deliver thousands of live sports events and a sizeable on-demand content archive to millions of consumers.
- Vice President of Digital Technology & Products at Future Publishing.
- Director of Digital Engineering & Products at XM Satellite Radio.
These roles reflect his ability to scale complex engineering teams and deliver sophisticated, cloud-based digital products at large scale and enterprise levels.
Leadership and Recognition
Mark Kramer is described by Protecht’s CEO as a "phenomenon" and a transformational leader with a brilliant engineering mind combined with exceptional ability to collaborate and empower teams. His leadership style has been highlighted through his ability to assemble, inspire, and manage high-performing teams that deliver innovative client-centric solutions.
His leadership track record is supported by multiple accolades:
- Acquia/AWS Cloud Innovator of the Year: Awarded for pioneering scalable sports and media workflows in cloud environments during his tenure at Pac-12 Networks.
- Named among the Top CIOs in 2020 by Nextiva, recognizing his excellence in IT innovation and leadership.
- Positive peer endorsements emphasize his technical expertise, problem-solving passion, and excellent communication skills to align technology with business needs.
Contributions at Protecht, Inc.
Since joining Protecht in 2022, Mark Kramer has been instrumental in advancing the company’s proprietary live event technology and its consumer-facing protection products which support event organizers and ticketing platforms. Protecht’s solutions focus on inventory control, real-time data reporting, fraud prevention, enhanced checkout processes, and fan engagement enhancements. Under Kramer's technological leadership, the company continues to leverage its position as a market leader within the experience economy.
He expresses strong commitment to Protecht’s mission, emphasizing the company’s unique team energy, talent, and shared vision as drivers toward achieving significant technological breakthroughs that meet evolving consumer needs.
Educational Background
Mark Kramer holds a Bachelor of Arts in Telecommunications Management and Policy from The University of Alabama. This academic foundation supports his extensive career in digital technology and product leadership within media, e-commerce, and technology sectors.
Personal and Miscellaneous
- Located in the San Francisco Bay Area.
- Former touring musician, illustrating a background that combines creativity with technical expertise.
- Involved in volunteer roles, including mentoring and coaching within community organizations such as the Oakley Mentorship Program and youth baseball leagues.
Company Overview: Protecht, Inc.
Protecht, Inc. is a technology company specializing in ticket and e-commerce protection solutions for live events. It ranks among the highest scoring businesses on Inc. magazine’s 2022 Best Workplaces list. The company focuses on innovative solutions that include fraud protection, revenue enhancement, and customer experience improvements. Protecht’s leadership team comprises experienced professionals from fraud protection, payments, insurance, technology, music, and entertainment industries.
This profile outlines Mark Kramer as a seasoned executive operating at the confluence of technology innovation and operational excellence, positioning him as a pivotal figure within Protecht's growth trajectory and technological advancement.
