Professional Role and Responsibilities
Mark Mondo is the Founder of MondoCRM, a CRM consulting firm with dual offices in Grayslake, Illinois, USA, and Hampshire, United Kingdom. He serves as the principal decision-maker and lead enterprise CRM strategist for the company, overseeing the integration and customization of CRM solutions for small to medium-sized businesses, particularly focusing on improving sales operations through CRM adoption. With over 23 years of experience in enterprise CRM, Mark is recognized as the primary "point man" and expert, demonstrating deep expertise in optimizing CRM tools to enhance customer experiences and organizational performance.
Company Profile: MondoCRM
- Legal Name: Mondo Media, Inc.
- Founded: October 29, 1997
- Headquarters: Grayslake, Illinois, USA
- UK Office: Hampshire, United Kingdom
- Telephone (USA): +1-312-527-3133
- Telephone (UK): +44 (0)208 099 3032
- Operating Hours: 8:30 AM – 5:00 PM (GMT-6 US; GMT UK)
MondoCRM offers customization of off-the-shelf CRM software platforms, including Act!, Zoho CRM, WiredContact, and Constant Contact. The company maintains a strong focus on bridging the gap between technology and user adoption, ensuring sales teams integrate and utilize CRM systems fully rather than resist change.
Industry Experience and Expertise
Mark’s background includes:
- Extensive consulting work to customize CRM systems tailored to client-specific sales and business processes.
- Licenses & Certifications include:
- Zoho Authorized Partner
- Constant Contact Certified Partner
- WiredContact Authorized Partner
- Act! Certified Partner
- Learning Data Analytics
- Deep proficiency in multiple CRM platforms, coupled with practical experience managing CRM technology implementations for over two decades.
- Participation in industry events such as the Zoho Partner Conference (London, Austin), with continued education for CRM administration completed as recently as June 2018.
Educational Background
- Loyola University Chicago: Bachelor of Business Administration (Marketing), 1989–1993
- Saint Xavier University: Management coursework, 2008–2009
Industry Engagement and Networking
Mark actively networks within small business groups both in the UK and USA. His business is a member of the Federation of Small Businesses (FSB), which provides support services including legal, financial, HR advice, and advocacy at the national level. This engagement suggests an emphasis on developing strong local business connections and staying attuned to the challenges faced by small enterprises.
Thought Leadership and Public Presence
Mark co-hosts the podcast "Getting Down To Business with Mark Mondo", produced with Cynthia Zimmerman. The podcast focuses on practical advice, technology trends, and tactics to help entrepreneurs and small business owners improve sales and operational efficiency. Recent episodes include expert interviews and cover topics such as CRM adoption and the impact of emerging technologies.
Skills and Professional Focus
Mark’s profile emphasizes a skill set that spans:
- Enterprise CRM strategy and consulting
- CRM system customization and user adoption facilitation
- Sales process enhancement using technology
- Data analytics relevant to customer relationship management
- Account management and business operations consulting
Notable Business Achievements
While specific awards or industry recognitions are not enumerated in the available data, MondoCRM and Mark Mondo have been recognized in press mentions, including:
- Winning a sales and service award for Act! CRM.
- Featured interviews in the Chicago Tribune demonstrating local business impact.
Summary of CRM Platforms Supported
- Act!
- Zoho CRM
- WiredContact
- Constant Contact
- Benchmark One (Hatchbuck)
These platforms indicate a diverse CRM offering aligned with small to mid-sized businesses focusing on sales and customer service excellence.
This detailed profile presents Mark Mondo as a seasoned leader with deep expertise in enterprise CRM and proven capabilities in consulting and delivering CRM-driven sales operations improvements. His dual presence in the US and UK markets and active engagement with small business communities signal a strategic foothold across geographies. Mark’s role as the founder and primary CRM expert at MondoCRM positions him as a key influencer in CRM adoption and optimization for small businesses.
