Mark Sterner

General Manager

Professional Overview
Mark Sterner is an accomplished hospitality industry veteran with over 20 years of experience in senior leadership roles. He currently serves as the General Manager of North Island, a Luxury Collection Resort in Seychelles, where he is responsible for overseeing all aspects of resort operations, guest experience, and strategic business development.

Experience Summary

Current Role
As the General Manager of North Island, a Luxury Collection Resort, Mark is responsible for driving operational excellence, enhancing the guest experience, and leading the resort's strategic vision. Under his leadership, the resort has maintained its reputation for exceptional service and sustainable luxury, while also implementing innovative initiatives to improve energy efficiency and environmental sustainability.

Career Progression
Prior to his current role, Mark held several leadership positions within the hospitality industry, including Cluster General Manager at Red Sea Global and various General Manager and Hotel Manager roles with Viceroy Hotel Group and other prestigious hospitality brands. Throughout his career, he has demonstrated a proven track record of driving growth, improving operational efficiency, and fostering collaborative team environments.

Academic Background
Mark holds a Bachelor's degree in Hospitality Management from the University of Surrey, UK, where he graduated with honors. He has also completed various executive leadership programs and industry-specific certifications, further enhancing his expertise in strategic management, revenue optimization, and sustainable hospitality practices.

Areas of Expertise

• Luxury resort operations and management

• Guest experience optimization

• Strategic planning and business development

• Revenue management and financial analysis

• Sustainability and environmental stewardship

• Talent development and team leadership

Professional Impact
During his tenure as Cluster General Manager at Red Sea Global, Mark played a pivotal role in the successful launch and positioning of two new luxury resort destinations, overseeing all aspects of operations, marketing, and guest relations. His efforts contributed to the resorts' rapid rise in occupancy and guest satisfaction ratings, solidifying their reputation within the region.

Conclusion
With his extensive experience, strategic vision, and dedication to excellence, Mark Sterner is a seasoned hospitality leader poised to drive continued success at North Island, a Luxury Collection Resort. His expertise in luxury resort management, combined with his commitment to sustainability and guest experience, position him as a valuable asset in the hospitality industry.