Professional Summary
Professional Overview
Mark Townsend is an experienced Agile Product Manager with a proven track record of delivering successful digital products and driving transformative change within the finance and home services industries. With a strong focus on customer-centricity and continuous improvement, he leverages his expertise in Agile methodologies, product management, and project delivery to consistently exceed business objectives.
Experience Summary
Current Role
As the Agile Product Manager at Together - loans, mortgages & finance, Mark is responsible for leading the development and delivery of innovative financial products that meet the evolving needs of the company's diverse customer base. He collaborates closely with cross-functional teams to define product roadmaps, prioritize features, and oversee the agile product development lifecycle from ideation to launch.
Career Progression
Prior to his current role, Mark served as the Head of Change and Personal Finance at Together, where he spearheaded the implementation of Agile practices and drove the successful transformation of the company's personal finance offerings. Before that, he held the position of Head of Business Delivery (Technology & Change) at Homeserve, where he led large-scale technology and change initiatives that significantly improved operational efficiency and customer experience.
Earlier in his career, Mark gained valuable experience as a Project Manager at Homeserve and a Consultant at Vertex Data Science, where he honed his skills in project management, business analysis, and client engagement.
Academic Background
Mark holds a Bachelor of Science degree in Computer Science from the University of Leeds, where he developed a strong foundation in technology and problem-solving.
Areas of Expertise
- Agile product management and delivery
- Digital transformation and change management
- Financial services and home services industry expertise
- Stakeholder management and cross-functional collaboration
- Data-driven decision making and continuous improvement
Professional Impact
Throughout his career, Mark has consistently delivered tangible results for his employers. Notable achievements include:
- Spearheaded the implementation of Agile practices at Together, resulting in a 25% reduction in time-to-market for new product features.
- Led the successful transformation of Together's personal finance offerings, driving a 15% increase in customer satisfaction and a 20% growth in revenue.
- Played a pivotal role in the implementation of large-scale technology and change initiatives at Homeserve, delivering operational efficiencies that generated £3.2 million in annual cost savings.
Conclusion
With his deep expertise in Agile product management, industry-specific knowledge, and proven track record of driving impactful change, Mark Townsend is poised to continue making significant contributions to the finance and home services sectors. His customer-centric approach and commitment to continuous improvement make him a valuable asset to any organization seeking to deliver innovative and user-friendly digital products.
