Professional Overview
Marlan Marquita De Leon is a seasoned Technical Support Specialist with a strong background in providing top-notch support to clients. Currently based in Makati, NCR, Philippines, Marlan's key expertise areas include technical support, customer service, and operations management, with a focus on the IT and telecommunications industry.
Experience Summary
Current Role
As a Technical Support Specialist at TELUS International Philippines since September 2019, Marlan's current position involves providing technical assistance to clients, resolving complex issues, and ensuring customer satisfaction. Key responsibilities include troubleshooting, issue resolution, and customer communication. Although specific achievements are not available, Marlan's role has likely contributed to the company's ongoing success in the industry.
Career Progression
Marlan's career progression is not extensively detailed, but their current role as a Technical Support Specialist represents a significant milestone. With a background in education and business administration, Marlan has leveraged their skills to transition into a technical support role, demonstrating adaptability and a willingness to grow.
Academic Background
Marlan holds a Bachelor's degree in Education from Western Mindanao State University (2014-2020) and a Bachelor of Business Administration with a major in Operations from STI College (2011-2014). Additionally, Marlan has a background in Hospitality Management in Tourism and Travel Services Management from De La Salle-College of Saint Benilde (2011-2012). These educational pursuits have equipped Marlan with a solid foundation in operations, education, and business administration.
Areas of Expertise
Marlan's areas of expertise include:
- Industry-specific skills: Technical support, customer service, and operations management
- Technical competencies: Troubleshooting, issue resolution, and communication
- Leadership and management capabilities: Although not explicitly stated, Marlan's experience as a Technical Support Specialist suggests some level of leadership and management skills, particularly in managing client relationships and resolving complex issues.
Professional Impact
Due to limited information, specific notable projects, initiatives, or measurable achievements are not available. However, Marlan's role at TELUS International Philippines likely contributes to the company's goal of delivering high-quality customer experiences.
Conclusion
In conclusion, Marlan Marquita De Leon is a dedicated and skilled Technical Support Specialist with a strong educational background and relevant industry experience. Currently focused on providing exceptional technical support, Marlan's value proposition lies in their ability to resolve complex issues, communicate effectively with clients, and contribute to the success of their organization. As Marlan continues to grow in their career, their professionalism, expertise, and commitment to customer satisfaction will remain essential assets in their professional trajectory.
