Marlene Gordon

Financial Counselor

Professional Overview

Marlene Gordon is an experienced Financial Counselor with a proven track record of providing comprehensive financial guidance and support to patients in the healthcare industry. With expertise in patient access, collections, and financial counseling, she is adept at navigating complex financial landscapes and ensuring patients receive the assistance they need.

Experience Summary

Current Role

Marlene currently serves as a Financial Counselor at Swedish Medical Center and Childrens Hospital Colorado, where she has been instrumental in improving patient financial outcomes. In these roles, she is responsible for conducting comprehensive financial assessments, identifying and securing appropriate financial assistance programs, and guiding patients through the often-complex healthcare payment process.

Career Progression

Prior to her current positions, Marlene worked as a Financial Counselor at Childrens Hospital Colorado, where she honed her skills in patient access and collections. She also gained valuable experience in the healthcare industry while working as a Collections/Patient Access professional at HCA/Healthone, further strengthening her understanding of the financial challenges faced by patients and healthcare organizations.

Academic Background

Marlene holds a high school diploma, providing her with a solid foundation to build her expertise in the financial counseling field through hands-on experience and professional development opportunities.

Areas of Expertise

• Patient financial counseling and education

• Healthcare financial assistance program identification and enrollment

• Collections and patient access management

• Effective communication and customer service skills

• Analytical and problem-solving abilities

Professional Impact

Throughout her career, Marlene has consistently demonstrated her ability to positively impact patient financial well-being. By leveraging her expertise in financial counseling, she has helped countless individuals navigate the healthcare payment landscape, ensuring they receive the care they need while minimizing financial burden.

Conclusion

With over 20 years of experience in the healthcare industry, Marlene Gordon has established herself as a dedicated and proficient Financial Counselor. Her deep understanding of patient financial needs, coupled with her strong communication and problem-solving skills, make her a valuable asset to the organizations she serves. Marlene remains committed to her professional growth and to providing exceptional financial guidance to the patients and communities she supports.