Professional Overview
Marlene Gordon is an experienced Financial Counselor with a strong background in healthcare finance and patient financial services. She leverages her expertise in collections, patient access, and financial counseling to provide exceptional support to patients and ensure optimal financial outcomes for healthcare organizations.
Experience Summary
Current Role
As a Financial Counselor at Swedish Medical Center and Childrens Hospital Colorado, Marlene is responsible for guiding patients through the complex financial aspects of their healthcare journey. She works closely with patients to understand their unique circumstances, evaluate insurance coverage and eligibility, and develop personalized payment plans. Marlene's commitment to patient-centric service has earned her recognition for consistently achieving high patient satisfaction metrics.
Career Progression
Marlene's career in healthcare finance spans over two decades. Prior to her current roles, she gained valuable experience as a Collections/Patient Access Specialist at HCA/Healthone, where she honed her skills in patient financial services and collections. Marlene's diverse background and proven ability to navigate complex financial landscapes have been instrumental in her success as a Financial Counselor.
Academic Background
Marlene holds a Bachelor's degree in Business Administration, equipping her with a strong foundation in financial management and customer service principles.
Areas of Expertise
- Patient financial counseling and education
- Insurance eligibility and coverage analysis
- Collections and patient account management
- Effective communication and conflict resolution
- Healthcare financial policies and regulations
Professional Impact
Throughout her career, Marlene has consistently demonstrated her ability to positively impact patient experiences and the financial performance of healthcare organizations. In her current roles, she has been instrumental in reducing patient financial stress, increasing collections rates, and enhancing overall patient satisfaction. Marlene's commitment to excellence and her collaborative approach have made her a valuable asset to the healthcare teams she serves.
Conclusion
Marlene Gordon's extensive experience, deep industry knowledge, and unwavering dedication to patient-centered care position her as a trusted Financial Counselor. Her proven track record of delivering tangible results and her passion for empowering patients make her a valuable asset to any healthcare organization.
