Professional Summary
Professional Overview
Martin Kilheeney is an experienced Service Manager with a diverse background in the sports and engineering industries. He brings a unique combination of technical expertise, managerial acumen, and a passion for developing talent, having held various roles across leading organizations.
Experience Summary
Current Role
As the Service Manager at Dawnvale, Martin is responsible for overseeing the delivery of high-quality service solutions to the company's clients. He manages a team of skilled technicians, ensuring efficient troubleshooting, maintenance, and repair of specialized equipment. Martin's strong customer-centric approach and problem-solving skills enable him to consistently exceed client expectations and drive continuous improvement within the service function.
Career Progression
Prior to his current role, Martin held several key positions within the sports and engineering sectors. He served as a 12-18s northern scout at Leicester City Football Club, where he identified and developed young talent. As the Development Manager at Miller's Vanguard, he spearheaded initiatives to enhance the company's product offerings and streamline operational processes. Martin's extensive experience also includes roles as a coordinator and scout at Manchester City Football Club, where he played a pivotal role in the development and scouting of young players.
Before transitioning to the sports industry, Martin held various engineering roles, including Service Engineering Manager and Senior Engineer at Maestro Pressure Coolers Ltd. In these positions, he demonstrated his technical expertise, project management skills, and ability to drive innovation and continuous improvement.
Academic Background
Martin holds a Bachelor of Engineering (B.Eng.) degree, with a focus on Mechanical Engineering. His specialized knowledge and academic achievements have been instrumental in shaping his career trajectory and contributing to his industry impact.
Areas of Expertise
- Service and operations management
- Technical troubleshooting and equipment maintenance
- Player development and talent identification
- Operational process improvement and optimization
- Cross-functional collaboration and team leadership
Professional Impact
Throughout his career, Martin has made significant contributions to the organizations he has been a part of. As a service manager, he has consistently delivered exceptional customer service, reduced response times, and implemented innovative solutions to enhance the overall efficiency of the service function. In his previous roles within the sports industry, Martin played a key role in identifying and nurturing young talent, contributing to the success of the teams he has been associated with.
Conclusion
With his diverse experience, strong technical expertise, and proven leadership skills, Martin Kilheeney is well-positioned to continue driving success in his current role as Service Manager at Dawnvale. He remains committed to delivering excellence, fostering team collaboration, and contributing to the ongoing growth and development of the organizations he serves.
