Martina Tolic

Product Success Manager

Professional Overview
Martina Tolic is an experienced Product Success Manager with a strong background in the telecommunications industry. She specializes in product lifecycle management, ICT support, and business process optimization. Martina is adept at driving product success through customer-centric strategies, cross-functional collaboration, and data-driven decision-making.

Experience Summary

Current Role
As the Product Success Manager at Infobip, Martina is responsible for ensuring the successful adoption and utilization of the company's suite of communication platform products. She works closely with customers to understand their needs, manages the product roadmap, and coordinates with the engineering and support teams to deliver seamless user experiences. Martina's strategic approach and analytical skills have contributed to Infobip's growing customer satisfaction and retention rates.

Career Progression
Prior to joining Infobip, Martina held various roles at Hrvatski Telekom, one of Croatia's leading telecommunications providers. She started as a Business Helpdesk agent, then transitioned into ICT helpdesk support and product lifecycle management. As the ICT Product Owner, Martina was instrumental in developing and launching innovative digital solutions for the company's enterprise customers. Her deep industry knowledge, process optimization skills, and cross-functional collaboration expertise have been instrumental in her career growth.

Academic Background
Martina holds a Bachelor's degree in Information and Communication Technology from the University of Zagreb. She has a strong academic background in computer science, telecommunications, and business management, which has provided a solid foundation for her professional development.

Areas of Expertise

• Product lifecycle management

• Customer success and retention

• ICT support and troubleshooting

• Business process optimization

• Cross-functional team leadership

• Data-driven decision-making

Professional Impact
During her tenure at Hrvatski Telekom, Martina played a pivotal role in the successful launch of several digital products, resulting in a 25% increase in customer satisfaction and a 15% reduction in support tickets. As the Product Success Manager at Infobip, she has implemented strategic initiatives that have led to a 20% improvement in product adoption rates and a 12% increase in customer retention within the first year.

Conclusion
Martina Tolic is a seasoned Product Success Manager with a proven track record of driving product success and customer satisfaction in the telecommunications industry. Her blend of technical expertise, business acumen, and customer-centric approach make her a valuable asset to Infobip as the company continues to expand its communication platform offerings and enhance the customer experience.