Professional Summary

Professional Overview

Mary Harding is a skilled Patient Financial Service Representative with extensive experience in the healthcare industry. She specializes in patient financial services, leveraging her expertise in account management, data analysis, and client relations to ensure efficient and effective financial operations.

Experience Summary

Current Role

As a Patient Financial Service Representative at MyMichigan Health since 2019, Mary is responsible for processing patient invoices, managing insurance claims, and providing exceptional customer service to patients. She has played a crucial role in streamlining the organization's financial processes, resulting in improved collection rates and enhanced patient satisfaction.

Career Progression

Prior to her current role, Mary served as an Account Manager at Insurance Services from 2011 to 2018, where she developed a strong understanding of the healthcare insurance landscape. Before that, she worked as an Analyst at Beaumont Health, where she honed her data analysis and problem-solving skills. Throughout her career, Mary has consistently demonstrated her ability to adapt to changing industry dynamics and deliver measurable results.

Academic Background

Mary holds a Bachelor of Science degree in Business Administration from the University of Michigan, with a focus on Finance and Accounting. Her academic achievements and strong analytical capabilities have been instrumental in her professional success.

Areas of Expertise

• Patient financial services

• Account management

• Data analysis and reporting

• Insurance claims processing

• Customer service and client relations

• Healthcare industry knowledge

Professional Impact

During her tenure at MyMichigan Health, Mary has played a pivotal role in enhancing the organization's financial operations. She has implemented process improvements that have led to a 15% increase in collection rates and a 20% reduction in patient billing inquiries. Her dedication to providing exceptional customer service has earned her recognition from both patients and colleagues.

Conclusion

With her vast experience in the healthcare industry and proven track record of success, Mary Harding is a valuable asset to any organization seeking to optimize its patient financial services. Her commitment to continuous improvement and her ability to navigate complex financial and regulatory environments make her an ideal candidate for advancement within the field.