Matija Rozman

Customer Experience Leader [CRO/SLO/RS]
Croatia

Professional Overview

Matija Rozman is an experienced Customer Experience Leader with a proven track record of driving customer satisfaction and operational excellence. With a deep understanding of the retail industry, he specializes in managing cross-functional teams, implementing innovative process improvements, and delivering exceptional customer experiences.

Experience Summary

Current Role

As the Customer Experience Leader [CRO/SLO/RS] at Decathlon Hrvatska, Matija is responsible for overseeing customer-facing operations across Croatia, Slovenia, and Serbia. In this role, he leads a team of store managers and associates, ensuring seamless customer journeys, streamlined processes, and continuous service optimization. Matija's focus on data-driven decision-making and collaborative leadership has contributed to Decathlon's customer satisfaction and brand loyalty in the region.

Career Progression

Matija's career at Decathlon Hrvatska has been marked by a steady climb through the ranks. He began as a Sales Assistant in 2016 and quickly demonstrated his strong organizational skills and customer-centric approach. Over the years, he has held various leadership roles, including Department Leader, Store Operations Leader, and Store Leader, gaining valuable experience in store management, operations, and strategic planning.

Academic Background

Matija holds a Bachelor's degree in Business Administration from the University of Zagreb, where he specialized in Retail Management. His academic achievements and focus on data-driven analysis have provided a solid foundation for his success in the customer experience domain.

Areas of Expertise

• Customer experience optimization

• Retail operations management

• Store performance analysis and reporting

• Team leadership and development

• Process improvement and efficiency

• Data-driven decision-making

Professional Impact

During his tenure as Store Leader, Matija implemented innovative customer service initiatives that resulted in a 15% increase in customer satisfaction ratings. He also led the implementation of a new inventory management system, which improved product availability and reduced stock-outs by 20%. Matija's collaborative approach and commitment to continuous improvement have made him a valuable asset to the Decathlon Hrvatska team.

Conclusion

With his extensive experience in the retail industry, strategic mindset, and customer-centric approach, Matija Rozman is poised to continue driving excellence in customer experience as the Customer Experience Leader [CRO/SLO/RS] at Decathlon Hrvatska. His ability to lead cross-functional teams, implement data-driven solutions, and deliver measurable results makes him a valuable asset in the company's continued growth and success.