Matthew Norman

Professional Summary

Professional Overview
Matthew Norman is an experienced insurance professional with a strong background in customer service and operations management. As the SCO Service Team Leader at Amica Insurance, he leverages his expertise in problem-solving, process improvement, and team leadership to drive exceptional customer experiences.

Experience Summary

Current Role
In his current role as the SCO Service Team Leader at Amica Insurance, Matthew is responsible for overseeing a team of representatives who provide exceptional service to the company's customers. He works closely with his team to streamline processes, enhance efficiency, and foster a positive, collaborative work environment. Under Matthew's leadership, the SCO Service team has consistently exceeded customer satisfaction targets and contributed to the overall success of the organization.

Career Progression
Prior to his current role, Matthew served as a Senior SCO Representative at Amica Mutual Insurance, where he demonstrated his ability to handle complex customer inquiries and proactively resolve issues. Earlier in his career, he gained valuable experience in sales, operations, and project management, including roles at Lake Roosevelt Wine Company and SunGard Public Sector.

Academic Background
Matthew holds a Bachelor of Arts in Business Administration, with a focus on Human Resources and English, from Eastern Washington University. He also completed a Project Management Professional (PMP) certification program, further strengthening his leadership and project management skills.

Areas of Expertise

• Customer service and support

• Operations management and process improvement

• Team leadership and collaboration

• Problem-solving and decision-making

• Project management and implementation

Professional Impact
Throughout his career, Matthew has consistently delivered measurable results and made significant contributions to the organizations he has been a part of. As the SCO Service Team Leader at Amica Insurance, he has played a crucial role in enhancing customer satisfaction, streamlining operational processes, and fostering a positive team culture.

Conclusion
With his extensive experience in the insurance industry, proven track record of success, and strong leadership skills, Matthew Norman is well-positioned to continue driving positive outcomes for Amica Insurance and its customers. He is dedicated to providing exceptional service, fostering team collaboration, and contributing to the overall growth and success of the organization.