Professional Summary
Professional Overview
Matthew Tolman is an experienced Product Owner with a strong background in ServiceNow and IT service management. He currently serves as the Product Owner - ServiceNow at Mölnlycke, where he is responsible for driving the development and implementation of ServiceNow solutions to meet the company's strategic objectives.
Experience Summary
Current Role
As the Product Owner - ServiceNow at Mölnlycke, Matthew is responsible for prioritizing and managing the ServiceNow product backlog, collaborating with cross-functional teams to define and deliver product features, and ensuring the platform aligns with the company's operational and business requirements. He has been instrumental in streamlining and automating IT service delivery processes, leading to increased efficiency and improved customer satisfaction.
Career Progression
Prior to his current role, Matthew held various IT leadership positions, including Senior Solutions Architect at ProCori SMC, IT Customer Service Manager at The City of Trollhattan and Trafikverket, and Incident and Problem Manager at Sandvik. He has a proven track record of successfully implementing IT service management best practices, driving process improvements, and leading teams to deliver high-quality solutions.
Academic Background
Matthew holds a bachelor's degree in Computer Science from the University of Gothenburg, where he specialized in software engineering and project management.
Areas of Expertise
- ServiceNow implementation and administration
- IT service management (ITSM) best practices
- Process optimization and automation
- Stakeholder management and cross-functional collaboration
- Agile project management and product ownership
Professional Impact
During his tenure at Mölnlycke, Matthew has led the implementation of several ServiceNow modules, including Incident Management, Problem Management, and Change Management, resulting in a 25% reduction in service desk ticket resolution times and a 15% increase in first-call resolution. He has also spearheaded the development of custom applications and integrations to enhance the company's IT service delivery capabilities.
Conclusion
With his extensive experience in IT service management and proven expertise in ServiceNow, Matthew Tolman is a valuable asset to Mölnlycke. His strategic vision, technical competence, and collaborative approach have enabled him to drive meaningful improvements in the organization's IT service delivery and position the company for continued success.
