Matthew Wren

Professional Summary

Professional Overview
Matthew Wren is an accomplished healthcare executive with over 20 years of experience in patient financial services, human resources, and operations management. As the Director of Patient Financial Services at Mercyhealth Wisconsin and Illinois, he leverages his deep industry expertise to drive strategic financial initiatives, optimize operational efficiency, and enhance the overall patient experience.

Experience Summary

Current Role
As the Director of Patient Financial Services, Matthew is responsible for overseeing all aspects of patient financial management, including billing, collections, insurance coordination, and financial counseling. He has implemented data-driven strategies to streamline the revenue cycle, reduce patient financial burden, and improve patient satisfaction metrics. Under his leadership, the patient financial services team has achieved consistent year-over-year improvements in key performance indicators, such as reduced days in accounts receivable and increased first-pass resolution rates.

Career Progression
Prior to his current role, Matthew held various leadership positions within Mercyhealth, including Telecommunications Manager and Human Resource Generalist and Absence Management Coordinator. In these roles, he demonstrated his versatility by successfully leading cross-functional teams, spearheading technology upgrades, and implementing innovative HR strategies. Before joining Mercyhealth, Matthew gained valuable experience as a Store Manager at Sears Holdings Corporation and a District Trainer at AJ Wright, where he honed his problem-solving, customer service, and team-building skills.

Academic Background
Matthew holds a Bachelor of Science degree in Business Administration from the University of Illinois at Urbana-Champaign, where he graduated with honors. His educational background has provided him with a solid foundation in finance, operations, and strategic management, which he leverages to drive organizational success.

Areas of Expertise

• Patient financial services management

• Revenue cycle optimization

• Healthcare compliance and regulatory standards

• Team building and leadership

• Process improvement and operational excellence

-Data analysis and strategic decision-making

Professional Impact
During his tenure at Mercyhealth, Matthew has been instrumental in implementing innovative patient financial assistance programs, which have helped to reduce the financial burden on underserved communities and improve access to quality healthcare. He has also played a key role in the successful rollout of a new electronic health record system, leading cross-functional teams to ensure a seamless transition and enhanced data integration.

Conclusion
With his extensive experience, strategic mindset, and commitment to excellence, Matthew Wren is a valuable asset to the Mercyhealth organization. He is poised to continue driving positive change within the patient financial services domain, while contributing to the overall success and sustainability of the healthcare system.