Maura Imel

Professional Summary

Professional Overview
Maura Imel is an experienced Customer Success Manager with a proven track record of driving customer satisfaction and business growth in the technology industry. With a strong background in account management, sales development, and marketing, she brings a diverse skill set to her role at Datadog, where she is responsible for managing a portfolio of strategic customer accounts.

Experience Summary

Current Role
As the Manager of Customer Success at Datadog, Maura is responsible for leading a team of customer success professionals, ensuring exceptional client experiences, and contributing to the overall business strategy. In this role, she has successfully implemented innovative customer engagement programs, resulting in increased customer retention and expanded business opportunities.

Career Progression
Prior to her current position, Maura held various roles at Upserve, where she progressed from a Sales Development and Business Representative to an Account Manager, demonstrating her ability to drive growth and deliver value to clients. Additionally, she gained valuable experience in the field of public relations and marketing during her internship at the Global Peace Film Festival.

Academic Background
Maura holds a Bachelor of Arts (B.A.) in Critical Media and Cultural Studies and Communications from Rollins College, as well as a Bachelors of Arts in Journalism- Public Relations from the University of Oregon. Her diverse educational background has equipped her with a strong foundation in communication, problem-solving, and strategic thinking.

Areas of Expertise

• Customer success management

• Account management and relationship building

• Salesforce and CRM implementation

• Data analysis and performance reporting

• Team leadership and mentorship

• Strategic planning and execution

Professional Impact
At Datadog, Maura has played a pivotal role in driving customer satisfaction and retention, as evidenced by her team's consistent achievement of key performance metrics. She has leveraged her industry knowledge and customer-centric approach to secure multiple contract renewals and expansions, contributing significantly to the company's overall revenue growth.

Conclusion
With her extensive experience in the technology industry, proven leadership skills, and unwavering commitment to customer success, Maura Imel is poised to continue making a meaningful impact in her role at Datadog. Her ability to foster strong client relationships, implement data-driven strategies, and lead high-performing teams position her as a valuable asset to the organization.