Professional Summary
Professional Overview
Maurice Carroll is a seasoned Revenue Cycle Patient Financial Services Representative at Inova Health System, utilizing his extensive expertise in healthcare financial operations and customer service to drive optimal patient experiences and revenue cycle efficiency.
Experience Summary
Current Role
As a Revenue Cycle Patient Financial Services Representative at Inova Health System, Maurice is responsible for managing patient financial accounts, resolving billing inquiries, and facilitating insurance claims processing. He leverages his deep understanding of healthcare regulations and payer requirements to ensure accurate and timely reimbursement, contributing to the organization's overall financial performance.
Career Progression
Prior to his current role, Maurice held positions as a Patient Access Representative at Children's National Health System, where he honed his skills in patient registration, insurance verification, and financial counseling. He also gained valuable experience in the banking industry as a Customer Service Sales Specialist at Bank of America and a Proactive Solutions Financial Advisor at Chase, developing a strong foundation in customer service, financial analysis, and problem-solving.
Academic Background
Maurice holds a Bachelor's degree in Business Administration from the University of Maryland, Baltimore County, where he specialized in Finance and Accounting.
Areas of Expertise
- Healthcare revenue cycle management
- Patient financial services and account resolution
- Insurance claims processing and payer negotiations
- Customer service and patient experience optimization
- Financial analysis and data-driven decision making
Professional Impact
Throughout his career, Maurice has demonstrated a consistent track record of delivering exceptional results. At Inova Health System, he has been instrumental in reducing patient billing inquiries and improving first-pass claims resolution rates, contributing to the organization's overall financial stability and patient satisfaction. His ability to effectively communicate with patients, healthcare providers, and insurance representatives has earned him a reputation as a trusted and reliable team member.
Conclusion
With his comprehensive experience in healthcare financial operations and customer service, Maurice is well-positioned to continue driving positive outcomes for Inova Health System and its patients. His dedication to improving the revenue cycle and enhancing the patient experience makes him a valuable asset to the organization.
