Mayoline Mascary
Customer Service Manager (Patient Financial Services)
Baldwin, New York, United States
Professional Overview
Mayoline Mascary is an experienced Customer Service Manager with a focus on Patient Financial Services. She brings over 30 years of expertise in the healthcare industry, specializing in managing patient account supervision, claim examination, and customer service operations.
Experience Summary
Current Role
As the Customer Service Manager (Patient Financial Services) at CITYMD, Mayoline oversees a team responsible for providing exceptional customer service to patients. In this role, she is instrumental in driving process improvements, enhancing the patient experience, and ensuring the timely resolution of financial inquiries. Mayoline's strong leadership and data-driven approach have contributed to improved customer satisfaction and increased operational efficiency.
Career Progression
Prior to her current position, Mayoline held several supervisory roles in the patient financial services domain. She served as a Patient Account Supervisor at Northwell Health and Aptium Oncology, where she managed patient account operations and supervised teams of account representatives. Additionally, Mayoline gained experience as an Outsourcing Patient Account Supervisor at McKesson Provider Technologies, overseeing the outsourcing of patient financial services. Earlier in her career, she worked as a Claim Examiner I & II at Empire Blue Cross, honing her expertise in the examination and processing of insurance claims.
Academic Background
Mayoline holds a strong educational background, having completed her undergraduate studies. Her academic achievements and specialized training have equipped her with the necessary knowledge and skills to excel in the healthcare industry.
Areas of Expertise
- Patient financial services management
- Customer service operations and process improvement
- Team leadership and performance optimization
- Insurance claim examination and processing
- Healthcare industry regulations and compliance
Professional Impact
Throughout her career, Mayoline has demonstrated a dedication to delivering exceptional patient financial services. Her contributions have resulted in improved customer satisfaction, streamlined operational processes, and increased revenue recovery. Mayoline's ability to effectively manage teams, implement data-driven strategies, and foster a culture of excellence has made her a valuable asset to the organizations she has served.
Conclusion
With over three decades of experience in the healthcare industry, Mayoline Mascary has established herself as a seasoned Customer Service Manager in the Patient Financial Services domain. Her proven track record of leadership, process optimization, and customer-centric approach positions her as a valuable asset to any organization seeking to enhance its patient financial services operations and drive positive outcomes.
