Mayoline Mascary
Customer Service Manager (Patient Financial Services)
Baldwin, New York, United States
Professional Overview
Mayoline Mascary is an experienced Customer Service Manager with a strong background in patient financial services. She has developed expertise in managing customer service operations, optimizing patient account management, and driving process improvements to enhance the overall patient experience.
Experience Summary
Current Role
As the Customer Service Manager (Patient Financial Services) at CITYMD, Mayoline oversees a team of customer service representatives responsible for handling patient inquiries, resolving billing issues, and facilitating insurance claims processing. In this role, she has implemented streamlined workflows and training programs that have contributed to a 15% reduction in average call resolution times and a 20% improvement in first-call resolution rates.
Career Progression
Mayoline's career in the healthcare industry spans over 30 years, with a focus on patient financial services and account management. Prior to her current role, she held positions as a Patient Account Supervisor at Northwell Health and Aptium Oncology, as well as an Outsourcing Patient Account Supervisor at McKesson Provider Technologies. In these roles, she demonstrated her ability to optimize revenue cycle management, improve patient satisfaction, and streamline operational efficiency.
Academic Background
Mayoline holds a Bachelor of Science degree in Rehabilitation Counseling from the University of New York, where she graduated with honors.
Areas of Expertise
- Patient account management and revenue cycle optimization
- Customer service operations and call center management
- Healthcare financial policies and regulations
- Process improvement and workflow optimization
- Team leadership and employee development
Professional Impact
Mayoline's contributions have been recognized through her involvement in the development and implementation of a new patient financial assistance program at CITYMD, which has increased patient access to affordable healthcare services and resulted in a 12% reduction in bad debt write-offs.
Conclusion
With her extensive experience in patient financial services, strong leadership skills, and commitment to continuous improvement, Mayoline Mascary is a valuable asset to the healthcare industry. Her proven track record of driving operational excellence and enhancing the patient experience positions her as a trusted advisor and strategic partner in the field.
