Megan Osterberg

Vice President Customer Operations

Professional Overview
Megan Osterberg is an experienced customer operations executive with a proven track record of driving operational excellence and delivering exceptional customer experiences. As the Vice President of Customer Operations at MyPillow, she oversees all aspects of the company's customer-facing functions, utilizing her expertise in process optimization, team leadership, and strategic decision-making.

Experience Summary

Current Role
As the Vice President of Customer Operations at MyPillow, Megan is responsible for managing the company's customer service, order fulfillment, and logistics operations. She has spearheaded the implementation of data-driven strategies that have improved customer satisfaction, reduced order processing times, and increased operational efficiency. Under her leadership, the customer operations team has achieved a customer satisfaction rating of over 95% and consistently meets or exceeds all key performance indicators.

Career Progression
Prior to joining MyPillow, Megan held the role of Associate Team Leader at Whole Foods Market, where she honed her skills in managing cross-functional teams, developing process improvements, and fostering a customer-centric culture. Her progressive career growth and ability to drive tangible results have positioned her as a respected leader in the customer operations domain.

Academic Background
Megan holds a Bachelor of Science degree in Business Administration from the University of Minnesota, with a concentration in Operations Management. Her academic achievements and dedication to continuous learning have equipped her with a strong foundation in data analysis, process optimization, and strategic decision-making.

Areas of Expertise

• Customer operations management

• Process optimization and automation

• Omnichannel customer experience strategies

• Supply chain and logistics management

• Team leadership and talent development

• Data-driven decision-making and performance management

Professional Impact
During her tenure at MyPillow, Megan has spearheaded several transformative initiatives that have significantly impacted the company's operational efficiency and customer satisfaction. She led the implementation of a new customer relationship management (CRM) system, which has enabled the company to better understand and respond to customer needs. Additionally, she has overseen the streamlining of the order fulfillment process, resulting in a 20% reduction in order processing times and a 15% increase in on-time deliveries.

Conclusion
Megan Osterberg's extensive experience in customer operations, combined with her strategic leadership and data-driven approach, make her a valuable asset to MyPillow. Her commitment to delivering exceptional customer experiences and driving operational excellence positions her as a respected professional in the industry, with a promising trajectory for continued growth and impact.