Professional Overview
Meilyanto Ariedhinata is a seasoned Customer Experience Manager with a strong background in the banking industry, currently working at HSBC in Indonesia. His key expertise areas include customer experience management, relations, and retail banking, with a focus on the financial services industry.
Experience Summary
Current Role
As the Customer Experience Manager at HSBC since September 2023, Meilyanto is responsible for managing customer experience initiatives and relations. Although specific achievements in this current role are not detailed, his progression to this position underscores his expertise and dedication to enhancing customer experience in banking.
Career Progression
Meilyanto has had a notable career progression at HSBC, starting as a Phone Banking Staff in 2007, then advancing to Customer Experience Officer in 2013, followed by Assistant Manager Customer Experience and Relations in 2021. This trajectory demonstrates his growth and commitment to customer experience management.
Academic Background
Meilyanto holds a Sarjana Pertanian in Hama dan Penyakit Tumbuhan from Institut Pertanian Bogor (IPB), which he completed from 2000 to 2004. Although his education may not directly relate to his current field, it underscores his ability to adapt and grow in different professional contexts.
Areas of Expertise
Meilyanto's areas of expertise include:
- Industry-specific skills in customer experience management and retail banking
- Technical competencies in handling customer relations and experience initiatives
- Leadership and management capabilities, as evidenced by his role as Assistant Manager and now Customer Experience Manager
Professional Impact
While specific projects, initiatives, or measurable achievements are not detailed, Meilyanto's career progression and current role suggest a significant impact on customer experience at HSBC.
Conclusion
Meilyanto Ariedhinata's professional trajectory showcases a dedicated and experienced banking professional with a focus on customer experience. His current role as Customer Experience Manager at HSBC highlights his expertise and commitment to delivering exceptional customer service. With a strong background in customer experience and relations, Meilyanto is poised to continue making valuable contributions to the banking industry.
