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Melissa Fishbein

Melissa Fishbein


Dealer Relationship Manager

Professional Overview



Melissa Fishbein is an accomplished Dealer Relationship Manager with over 15 years of experience in the automotive finance industry. She specializes in building and maintaining strong partnerships with dealerships, ensuring seamless financing solutions and exceptional customer service.

Experience Summary



Current Role


As the Dealer Relationship Manager at TD Auto Finance, Melissa is responsible for cultivating and nurturing relationships with a portfolio of automotive dealers. She works closely with dealership teams to understand their unique needs, recommend tailored financing options, and provide ongoing support to drive mutual success. Melissa's strong industry expertise, problem-solving skills, and customer-centric approach have enabled her to consistently exceed dealership satisfaction targets.

Career Progression


Prior to her current role, Melissa held various leadership positions in the automotive finance sector. As the Area Sales Manager at Capital One, she led a team of sales professionals and implemented strategic initiatives that resulted in a 12% year-over-year increase in dealer partnerships. During her tenure as the Finance Manager and Special Finance Manager at Conicelli Autoplex and Conicelli Toyota of Springfield, Melissa demonstrated her ability to optimize financing processes, enhance customer experiences, and contribute to the dealerships' overall profitability.

Melissa began her career in the automotive finance industry as a Dealer Relationship Manager at Regional Acceptance Corporation, where she built a strong foundation in cultivating dealer relationships and providing tailored financing solutions. She also gained valuable experience in sales and marketing roles at HSBC and Consumer Portfolio Services, further strengthening her understanding of the industry.

Academic Background


Melissa holds a Bachelor of Science degree in Business Administration from the University of Pennsylvania, where she graduated with honors.

Areas of Expertise


  • Dealer relationship management

  • Automotive finance solutions

  • Process optimization and efficiency

  • Sales strategy and execution

  • Customer service excellence

  • Cross-functional collaboration


Professional Impact


Throughout her career, Melissa has consistently demonstrated her ability to drive positive business outcomes for her employer and dealer partners. Her achievements include:
  • Exceeding annual dealer satisfaction targets by an average of 8% over the past three years

  • Implementing a streamlined credit application process that reduced approval times by 20% and improved the overall customer experience

  • Spearheading a dealer onboarding program that resulted in a 15% increase in new dealer partnerships within the first year


Conclusion


With her extensive industry experience, strong dealer relationships, and a proven track record of success, Melissa Fishbein is poised to continue making a significant impact as the Dealer Relationship Manager at TD Auto Finance. Her dedication to excellence and unwavering commitment to her clients make her a valuable asset in the automotive finance industry.